Operations Supervisor I

Pike Engineering in; Bedford (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Pike Engineering seeks a seasoned professional to serve as the local liaison to clients, supervising and mentoring design staff. You will ensure alignment with client expectations, direct project workflow, and maintain strong client relationships while coordinating with management on engineering service standards.

Responsibilities include onboarding new staff, managing timesheets, and supporting marketing efforts. Periodic deployment as Field Manager during storm events may occur as needed.

Qualifications

• Two-year degree in Engineering Technology or related field or equivalent experience.
• Minimum of five years of related communications or distribution experience.
• Strong leadership and customer relationship skills.
• Ability to manage multiple tasks and provide leadership to team members.

Responsibilities

• Functions as the local liaison between Pike Engineering and the client and provides supervision and mentoring of design staff.
• Directs project workflow and communicates with the client to ensure staff are productive and responsive.
• Assists in the transition of new employees and trains on Pike Engineering and client procedures.
• Reviews service effectiveness with client supervision/management and addresses concerns.
• Maintains client relationships and supports marketing of engineering services to existing clients.
• Approves employee timesheets and may serve as Field Manager during major storm deployments.
• Performs other related duties as required.

Job description

Position Overview: Functions as the local liaison between Pike Engineering. and the client and provides supervision and/or mentoring of design staff. In this role, the incumbent will represent the best interest of Pike Engineering by communicating with the client, with the employees, and with Pike Engineering management on pertinent issues.

Duties & Responsibilities

This position is subject to supervision of progress and results. Among the incumbent's major responsibilities are the following:

Energetically support the organization's vision and strategy and demonstrate initiative and personal accountability to meet work demands according to the highest standard.

Exhibit the highest day to day standards and demonstrate the highest level of business ethics and consistently adheres to and promotes key values and principles in all transactions.

Communicates with the client to ensure that the employees of Pike Engineering under their area of responsibility are all productive and responsive to the needs of the client.

Assists in the transition of new employees to the area through orientation, assisting in logistics, and training on Pike Engineering and/or client specific procedures, policies, and tools.

Meets regularly with the appropriate client supervision/management to review the effectiveness of our service to the client and to address client concerns.

Works closely with Pike Engineering's Manager, VP, and PE in responsible charge to coordinate efforts and assure that all local, state, and federal codes associated with engineering services are being adhered to as well as to the client's standards.

Communicates with Pike Engineering employees under their area of responsibility to ensure that all are productive, making reasonable progress in their classifications, and assists in addressing and bringing forth any employee concerns to management.

Directs project workflow.

Regularly communicate with the Manager or VP on issues, activities, and accomplishments.

Will ascertain from the client, the customer satisfaction survey for Pike Engineering employees under their area of responsibility that are in staff augmentation positions.

Provide formal employee appraisals for assigned employees within area of responsibility with the approval of the Manager or VP.

Assist the Manager or VP and corporate personnel in the marketing of Pike Engineering's design/engineering services to existing clients or solid prospects within the assigned area and will assist in the secondary marketing of Pike Engineering's services to the client. Maintain excellent client relationships.

Will be responsible for approving all employee timesheets in their respective area, ensuring accuracy and submission in a timely manner.

May be deployed on a periodic basis and have the responsibilities as the Field Manager during major storm event deployments.

Additional responsibilities and/or duties as assigned.

Requirements

Skills, Abilities and Knowledge:

Excellent organizational and planning skill

Demonstrated skills in verbal/written communications

Demonstrated negotiating and decision-making skill

Demonstrated management and business skills

Demonstrated skills in providing leadership, motivation, vision, and direction

High energy level with the ability to work in a fast paced, ambiguous environment

Proven success in developing and maintaining customer relationships

High commitment to achieving goals and plans

Education, Licensing and Experience:

Graduate with two-year degree in an Engineering Technology or related field and/or minimum of five years of related communications or distribution experience.

Other Skills/Abilities

Self-Motivated

Work independently

Team-Oriented

Customer Oriented

Able to manage multiple tasks and provide leadership to other team members.

NOTE:This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Pike Engineering is an equal opportunity employer