Operations Supervisor (Fully Remote)

Kafene; United States; Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Flexible PTO

Fully remote from Guatemala

Job summary

Kafene is seeking a bilingual supervisor to lead the contact center and collections teams in a fully remote role based in Guatemala. The ideal candidate has 2+ years of supervisory experience and strong KPI and compliance knowledge.

You will drive performance, coach staff, monitor metrics, and collaborate with product and finance teams to optimize processes while delivering excellent customer outcomes. Compensation includes a base salary of $2,300 per month with an annual bonus; flexible PTO and

Qualifications

• 2+ years of supervisory experience in contact center or collections.
• Bilingual English/Spanish with strong KPI and compliance knowledge.

Skills

Bilingual English/Spanish

Job description

What You'll Bring:

• 2+ years of supervisory experience in contact center or collections.
• Bilingual English/Spanish with strong KPI and compliance knowledge.

Compensation:

• $2,300/month base salary plus annual bonus.
• Flexible PTO and full remote work from Guatemala.

Kafene

Kafene is a fintech company revolutionizing the lease-to-own space with AI and machine learning, helping retailers serve more customers. The 175-person team spans NYC, Wilmington, and remote talent globally, with a culture of collaboration, innovation, and support.