Operations Supervisor: Customer Service & Claims Leader

CareFirst BlueCross BlueShield; Baltimore (MD); On-site; USD 64,000 - 131,000; Full time

Job summary

CareFirst BlueCross BlueShield seeks a supervisor to lead a multi-functional team across training, development, client support, billing, enrollment, and claims. The role involves directing daily activities, reviewing complex service issues, and driving process improvements.

The position emphasizes leadership, customer service excellence, and analytic reporting, with opportunities to enhance job knowledge through workshops.

Qualifications

• Education: High School Diploma or GED required; bachelor's degree preferred.
• Minimum 3 years related professional experience with demonstrated leadership skills.
• Proficiency in service, claims, or enrollment & billing area.
• Strong communication and presentation abilities.

Responsibilities

• Supervise and direct a multi-functional team on training and development, policies, procedures, and work production.
• Review and resolve complex service issues not solvable by subordinates.
• Monitor operations and drive improvements in production, quality, and customer service.
• Prepare performance reports by collecting and analyzing data and trends.
• Attend educational workshops to improve job knowledge.

Skills

Leadership

Communication

Presentations

Microsoft Office

Team supervision

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office

Job description

CareFirst BlueCross BlueShield seeks a supervisor to lead a multi-functional team across training, development, client support, billing, enrollment, and claims. The role involves directing daily activities, reviewing complex service issues, and driving process improvements.

The position emphasizes leadership, customer service excellence, and analytic reporting, with opportunities to enhance job knowledge through workshops.