Operations Supervisor, Central Supply

Massachusetts General Hospital; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Massachusetts General Hospital is seeking a Supervising Central Sterile Technician to lead daily sterile processing operations at 55 Fruit Street. You will manage staffing, workflow, and ensure safe, compliant processing across assigned areas and shifts.

The role requires CRCST certification and 2-3 years of experience, with strong attention to detail and customer service skills, supporting patient care and procedural readiness.

Qualifications

• High School Diploma or equivalent required.
• CRCST certification required; CIS and CER preferred.
• 2-3 years experience as Central Sterile Technician required.

Responsibilities

• Supervise daily sterile processing operations, including staffing, scheduling, and coordination.
• Ensure quality, safety, infection prevention, and regulatory compliance across sterile processing.
• Coordinate workflow between Sterile Processing, OR staff, procedural areas, and external clinics as needed.
• Monitor team productivity and daily performance.
• Oversee inventory management and instrument repair coordination.
• Direct staff through performance management and staffing decisions.
• Participate in audits, quality initiatives, and workflow improvements.
• Support timekeeping, staffing documentation, and reporting.

Skills

CRCST

CIS

CER

Central Sterile tech

Customer service

Regulatory compliance

Education

High School Diploma

Tools

Sterilization equipment

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary: Responsible for direct supervision of sterile processing staff and daily operational execution across assigned areas or shifts. Accountable for team performance, staffing, workflow management, and ensuring safe, efficient, and compliant sterile processing operations.

Does this position require Patient Care? No

Essential Functions

• Supervises daily sterile processing operations, including staffing support, workflow oversight, scheduling, and operational coordination activities.
• Supports quality, safety, infection prevention, and regulatory compliance standards across sterile processing operations.
• Oversees workflow coordination between Sterile Processing, Operating Room staff, procedural areas, and external clinics as applicable to support procedural readiness and customer service expectations.
• Monitors and ensures team productivity and daily operational performance.
• Oversees inventory management activities to ensure availability and operational readiness.
• Coordinates instrument repair, maintenance, loaner instrumentation, and vendor support activities as applicable.
• Directly supervises staff, including performance management, coaching, and staffing decisions.
• Participates in departmental audits, quality initiatives, workflow improvement activities, and operational planning efforts.
• Supports timekeeping, staffing documentation, operational reporting, and other departmental administrative functions as assigned.
• Accountable for team performance, adherence to quality standards, and daily operational outcomes within the assigned area.

Qualifications

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

• Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) or C.S.P.D.T - Certified Sterile Processing and Distribution Technician - Certification Board for Sterile Processing and Distribution, Inc required; Certified Instrument Specialist [CIS] - Healthcare Sterile Processing Association (HSPA) preferred; Certified Endoscope Reprocessor [CER] - Healthcare Sterile Processing Association (HSPA) preferred
• Experience as a Central Sterile Technician 2-3 years required

• Strong patient/customer service skills.
• Controlling operations of equipment or systems.
• Knowledge of case cart assembly, strong attention to detail.
• Familiarity with the regulatory standards of materials management.
• Knowledge of sterilization procedures, aseptic technique, and maintenance and care of instruments and equipment.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionsly (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionsly (3-33%)
• Pulling Occasionsly (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionsly (3-33%)
• Kneeling Occasionsly (3-33%)
• Crouching Occasionsly (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

55 Fruit Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Evening (United States of America)

Pay Range

- /

Grade

7At Mass General Brigham we belief in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.