Operations Supervisor - BWI (THS)

QAS Quantem Aviation Services, LLC; Glen Burnie (MD); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) retirement plan

Employee discounts

Flexible schedule

Advancement opportunities

On the job training

DailyPay

Job summary

QAS Quantem Aviation Services, LLC is seeking an Operations Supervisor for QAS Cargo in THS. The role emphasizes safe, cost-effective use of facility equipment and labor, aligned with Inland’s service standards and regulatory requirements.

You will lead staff, coordinate schedules, support hiring and training, and ensure safety and compliance across shifts. Prior aviation or base-lead experience is preferred.

Qualifications

• Prior experience leading a team in a fast-paced facilities or aviation setting is preferred.
• Strong time management to handle multiple projects and deadlines.
• Excellent verbal and written communication with staff and management.
• Proficiency with Microsoft Office for reporting and scheduling.

Responsibilities

• Oversee safe and cost-efficient use of facility equipment and labor.
• Maintain compliance with company policies and government regulations.
• Assist with hiring, scheduling and training of staff.
• Lead audits and respond to inquiries from airline and authorities.
• Promote safety practices and ensure station operates profitably.

Skills

Lead teams

Time management

Verbal & written communication

MS Office

Education

High School Diploma or GED

Tools

MS Office

Job description

Operations Supervisor (QAS Cargo - THS)

Compensation: $24.05/hr + $5.26/hr Health and Wellness stipend

Benefits

• Insurance - health, dental and life
• 401(k) retirement plan with company match
• Employee Assistance Program
• Employee discounts
• Competitive wages
• Flexible schedule
• Advancement opportunities
• On the job training
• $300 referral bonuses - unlimited
• DailyPay

Position Overview

The Operations Supervisor is responsible for the safe and cost-effective use of the facility equipment and labor within control of this position. Ensure all staff are compliance with Inland’s policy of superior service and satisfaction while maintaining compliance with all written company and Government rules and regulations.

Essential Duties and Responsibilities

• Participate and exchange ideas in meetings and conference calls as required keeping the Operations at your location updated on new developments
• Ensure your station is focused on achieving optimal customer service, customer retention, and customer relationships to maintain quality of service
• Assist the General Manager and/or Operations Manager with station audits, provide the information needed for reports and handle all airline and FAA questions/concerns as required.
• Promote consistent reinforcement and adherence to QAS’ mission, values and purpose to instill the core beliefs of QAS
• Assist the Base General Manager in hiring, scheduling and training; recommended discipline and promotion of employees to new duties and responsibilities
• Assure that station is kept clean and safe through safety compliant methods as prescribed within safety and security procedures and programs
• Audit and maintain that all station activities are conducted to guarantee the highest level of employee and equipment safety for protection of assets, sustaining regulatory compliance and support company mission, values and purpose
• Ability to lead the team in meeting goals, identifying areas of strength, build and maintain work teams and relationships, and follow through to be sure that deadlines are met and success/failures are identified following each project
• Actively promote adherence to safety practices and programs and hold site employees accountable for leading safety and compliance in the workplace
• Work in a safe manner and lead by example in the context of performing the functions of this position
• Ensure the base operates profitably and is meeting the Quantem predetermined profit plan for the base
• Assist in hiring and retaining employees, scheduling, training and timely submission of payroll
• Administering personnel documents, handling employee issues and submitting required documents to the Corporate Office
• Ability to mentor, coach and lead Operations staff for further growth and development
• Performs other duties assigned by QAS management
• Compliance with all applicable environmental laws and permits

Required Skills and Experience

• High School Diploma or GED required
• Valid US driver’s license
• Must be able to pass all required background and clearance requirements
• 2 years in a Base Lead’s role preferred
• Successful completion of the SIDA airport badging or background check process is required for this location.
• Ability to work different shifts including weekends and holidays
• Knowledge of converting kilos and pounds, tariff book usage and rate application
• AOSSP/MSP, FAA/TSA, dangerous goods, Air carrier Hazmat, SIDA, and Equipment Certification
• Effective time management and organizational skills to manipulate multiple projects and conflicting deadlines at once
• Must have excellent verbal and written communication skills
• The ability to listen to others and value opinions, interpret information, promote and execute ideas, prepare reports and presentations, lead groups and provide the foundation of open communication are required
• Intermediate computer skills with working knowledge of Microsoft programs (Outlook, Word, PowerPoint and Excel)

Physical Demands

• Routinely required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently
• Employees must routinely lift and/or move up to, in excess of 25/55 pounds
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
• Must be able to squat, stoop, kneel, bend, stretch, crawl in awkward positions
• Must be able to lift, push pull up to 55 pounds at times, but not in excess of 75 pounds
• May be exposed to loud noises, harmful materials and dangerous equipment or machinery

Work Environment

• Office environment with the potential of remaining seated for extended periods of time;
• Continuous use of a computer, keyboard, and mouse;
• Warehouse – physically strenuous, prolonged periods of time standing with exposure to noise (may be excessive at times), safe but potentially unpleasant odors, varying temperatures and humidity, in and around heavy moving equipment;
• Outdoor – prolonged periods of time standing with exposure to prevalent weather, dust, dirt, fuel, fumes and noise, in or around heavy equipment and moving vehicles;
• May be exposed to hazards inherent in airport operations, including noise, vehicles, equipment, and weather, all of which are well-managed with a high level of training, personal protective equipment, and safety procedures.