Operations Supervisor: 3PL & Fulfillment Leader

Pet Food Experts,LLC; Suwanee (GA); On-site; USD 70,000 - 80,000; Full time

Job summary

Pet Food Experts is seeking an Operations Supervisor to lead the outbound team, oversee 3PL processes, and ensure accurate order fulfillment. You will champion safety, coach staff, and drive continuous improvement across warehouse operations.

You will coordinate with other departments, use WMS and Google Workspace tools, and model the company values to maintain high standards and timely deliveries. This role requires availability for early shifts and a hands-on leadership approach.

Qualifications

• Strong verbal and written communication skills.
• Certified to operate warehouse equipment.
• Knowledge of warehouse safety protocols.
• Able to lead, motivate, and develop teams.
• Proficient in WMS, inventory control, and Google Workspace.
• Able to read and understand English, including numbers.

Responsibilities

• Embodies and models PFX’s core values: Family, Inclusion, Curiosity, Humility, and Dependability.
• Supervise, train, and mentor the Outbound team, fostering a positive and productive work environment through hands-on coaching and development.
• Oversee order fulfillment, loading, and 3PL processes, ensuring quality through quality control checks, efficiency, and on-time delivery to meet customer requirements.
• Coordinate repairs with relevant departments and enforce quality control checks to uphold safety and efficiency standards.
• Ensure all safety regulations and company policies are followed to ensure a safe working environment.
• Lead and adapt to organizational changes, fostering continuous improvement using data for decision making.
• Conduct pre-shift meetings to communicate priorities, monitor morale, and provide hands-on coaching.
• Partner with other departments to optimize warehouse practices.

Skills

Leadership

Team development

Communication

Safety compliance

Numeracy

English reading/writing

Tools

WMS

Google Workspace

Barcode systems

Voice-pick technology

EDI

Forklift

Reach truck

Electric pallet jack

Job description

Pet Food Experts is seeking an Operations Supervisor to lead the outbound team, oversee 3PL processes, and ensure accurate order fulfillment. You will champion safety, coach staff, and drive continuous improvement across warehouse operations.

You will coordinate with other departments, use WMS and Google Workspace tools, and model the company values to maintain high standards and timely deliveries. This role requires availability for early shifts and a hands-on leadership approach.