Operations Supervisor: 3PL & Fulfillment Leader

Pet Food Experts; Suwanee (GA); On-site; USD 70,000 - 80,000; Full time

Job summary

Pet Food Experts is seeking an Operations Supervisor to lead the outbound/3PL workflow and ensure accurate, timely order fulfillment across our distribution network. This role emphasizes coaching, safety, and process discipline, aligning daily activity with our values and strategic plan.

You'll supervise the Outbound team, drive quality checks, and partner with other departments to optimize warehouse practices.

Qualifications

• Ability to read and understand English, including numbers
• Certified to operate warehouse equipment (forklift, reach truck, electric pallet jack)
• Knowledge of warehouse safety protocols and hazards
• Strong verbal and written communication; able to give clear direction
• Proven ability to lead, motivate, and develop high-performing teams
• Experience with inventory control and warehouse software
• Able to work independently and as part of a team

Responsibilities

• Lead, train and mentor the Outbound team through hands-on coaching
• Oversee order fulfillment, loading and 3PL processes
• Ensure quality control checks, efficiency and on-time delivery
• Coordinate repairs with relevant departments and enforce safety
• Uphold safety regulations and company policies
• Lead organizational changes and drive continuous improvement with data
• Conduct pre-shift meetings to set priorities and coach staff
• Partner with departments to optimize warehouse practices

Skills

Leadership

Communication

Team leadership

Tools

WMS

Inventory control

Google Workspace

Barcode systems

Voice-pick tech

EDI

Job description

Pet Food Experts is seeking an Operations Supervisor to lead the outbound/3PL workflow and ensure accurate, timely order fulfillment across our distribution network. This role emphasizes coaching, safety, and process discipline, aligning daily activity with our values and strategic plan.

You'll supervise the Outbound team, drive quality checks, and partner with other departments to optimize warehouse practices.