Operations Supervisor| 3PL

Pet Food Experts,LLC; Suwanee (GA); On-site; USD 70,000 - 80,000; Full time

Job summary

Pet Food Experts is seeking an Operations Supervisor to lead the outbound team, oversee 3PL processes, and ensure accurate order fulfillment. You will champion safety, coach staff, and drive continuous improvement across warehouse operations.

You will coordinate with other departments, use WMS and Google Workspace tools, and model the company values to maintain high standards and timely deliveries. This role requires availability for early shifts and a hands-on leadership approach.

Qualifications

• Strong verbal and written communication skills.
• Certified to operate warehouse equipment.
• Knowledge of warehouse safety protocols.
• Able to lead, motivate, and develop teams.
• Proficient in WMS, inventory control, and Google Workspace.
• Able to read and understand English, including numbers.

Responsibilities

• Embodies and models PFX’s core values: Family, Inclusion, Curiosity, Humility, and Dependability.
• Supervise, train, and mentor the Outbound team, fostering a positive and productive work environment through hands-on coaching and development.
• Oversee order fulfillment, loading, and 3PL processes, ensuring quality through quality control checks, efficiency, and on-time delivery to meet customer requirements.
• Coordinate repairs with relevant departments and enforce quality control checks to uphold safety and efficiency standards.
• Ensure all safety regulations and company policies are followed to ensure a safe working environment.
• Lead and adapt to organizational changes, fostering continuous improvement using data for decision making.
• Conduct pre-shift meetings to communicate priorities, monitor morale, and provide hands-on coaching.
• Partner with other departments to optimize warehouse practices.

Skills

Leadership

Team development

Communication

Safety compliance

Numeracy

English reading/writing

Tools

WMS

Google Workspace

Barcode systems

Voice-pick technology

EDI

Forklift

Reach truck

Electric pallet jack

Job description

Description

Join the Pack at Pet Food Experts!

With a rich history spanning over 80 years, Pet Food Experts has evolved from a small family-run business into the nation's leading pet specialty distributor, proudly serving over 10,000 pet retail locations nationwide.

At Pet Food Experts (PFX), we do more than distribute the best pet products—we fuel independent pet retailers with passion, expertise, and an unwavering commitment to community. And now, with unprecedented growth and an expanded national footprint, we’re stronger than ever, ready to serve more retailers, support more brands, and make an even bigger impact in the pet industry.

The Operations Supervisor oversees the 3PL team and ensures efficient, accurate order fulfillment. This role is responsible for maintaining high standards in product stacking and staging, supporting 3PL processes in alignment with company expectations, and driving results within established timelines. The Operations Supervisor is a strong, goal-oriented leader who develops their team, upholds quality, and champions Pet Food Experts’ vision and strategy in all daily operations

Schedule: Monday-Friday: 5am Start

Compensation: $70,000-$80,000/year

Application Deadline: No deadline

What You'll Do:

• Embodies and models PFX’s core values of Family, Inclusion, Curiosity, Humility, and Dependability.
• Supervise, train, and mentor the Outbound team, fostering a positive and productive work environment through hands-on coaching and development.
• Oversee order fulfillment, loading, and 3PL processes, ensuring quality through quality control checks, efficiency, and on-time delivery to meet customer requirements
• Coordinate repairs with relevant departments and enforce quality control checks to uphold safety and efficiency standards.
• Ensure Enforce all safety regulations and company policies to ensure a safe working environment.
• Lead and adapt to organizational changes, fostering a culture of continuous improvement. while leveraging data for decision making.
• Conduct pre-shift meetings (stretch) to communicate priorities, monitor morale, and provide hands-on coaching to guide employee success.
• Partner with other departments to optimize warehouse practices

What We Need:

• A commitment to PFX’s core values: Family, Inclusion, Curiosity, Humility, and Dependability
• Strong verbal and written communication skills; able to give clear direction and resolve conflict professionally
• Certified to operate warehouse equipment (forklift, reach truck, electric pallet jack)
• Knowledge of warehouse safety protocols and occupational hazards
• Able to work independently and as part of a team
• Proven ability to lead, motivate, and develop high-performing teams
• Proficient in WMS, inventory control, and Google Workspace
• Familiar with barcode systems, voice-pick technology, and EDI (preferred)
• Skilled in planning, prioritizing, and managing daily operations
• Experience in recruiting, training, and building a positive team culture
• Willing to work extended hours and mentor others as needed
• Able to read and understand English, including numbers and written instructions

Want to go beyond the job description? Follow @LifeatPFX to explore employee spotlights, real team moments, and an authentic look at how our culture comes to life across our network.

All employment offers are contingent on passing a criminal background check.

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.