Front Office Manager

Hyatt; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

A major hotel chain in New York is seeking a Front Office Manager to manage front office operations, ensuring compliance with guest service standards. The role involves supervising department managers, enhancing guest satisfaction scores, and overseeing financial operations, requiring 2 to 5 years of hospitality experience and a degree. Candidates should excel in budget management and monitoring operational efficiency, with flexibility to work weekends and holidays.

Qualifications

• 2 to 5 years hospitality related experience.
• An Associate’s or Bachelor’s degree preferred.

Responsibilities

• Manage hotel front office operations and ensure guest satisfaction.
• Supervise guest services department managers and monitor financial operations.
• Develop and monitor department-wide budgets and forecasts.

Skills

Hospitality related experience

Guest service management

Education

Associate’s or Bachelor’s degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager – Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.