Operations Supervisor

HHM Hospitality; Washington (District of Columbia); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k match

Life insurance

Travel discounts

Commuter benefits

Bonuses

Wellness program

Education/development

Referral bonus

Job summary

HHM Hotels is seeking an Operations Supervisor to oversee hotel operations in the absence of senior management. You will manage front office operations to deliver exceptional service and coordinate with department managers to ensure smooth functioning.

Responsibilities include interviewing, selecting, training, scheduling, coaching and supporting associates, supervising night audit, maintaining front office systems, handling customer complaints, and stepping in during emergencies.

Qualifications

• Associate or Bachelor’s degree preferred.
• Thorough knowledge of front office operations and intermediate knowledge of overall hotel operations.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand standards.
• Manage front office operations to deliver optimal service and hospitality.
• Coordinate with department managers to ensure hotel-wide smooth operation.
• Resolve customer complaints and anticipate problems by reviewing performance and issues.
• Monitor and maintain front office systems and equipment for peak performance.
• Supervise night audit functions and perform audits in the absence of the night auditor.
• Be aware of emergency procedures and assume responsibility in emergencies.
• Practice safe work habits and follow OSHA standards.
• Fill in across departments as needed and perform other duties as requested.

Skills

Front office operations

Staff leadership

Scheduling

Training

Customer service

Coaching

Education

Associate's degree

Bachelor’s degree

Job description

Overview

Opportunity: Operations Supervisor

Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times.

Your Growth Path

Front Office Manager – Assistant General Manager – General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.



• Manage the operations of the front office to ensure an optimal level of service and hospitality are provided to the hotel customers.




• Coordinate with department managers when necessary to ensure optimal functioning of the hotel.




• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.




• Monitor and maintain the front office systems and equipment to ensure optimum performance.




• Supervise night audit functions, and perform audit in absence of the night auditor.




• Be aware of emergency procedures and take full responsibility in emergency situations.



• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.


• Able to fill in throughout the hotel for any department needing staffing in hourly or managerial role.


• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor’s degree preferred.


• Thorough knowledge of front office operations and an intermediate knowledge of overall hotel operations.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance


• Paid Time Off


• 401k Company Match


• Free Basic Life Insurance


• Travel Discounts


• Commuter Transit and Commuter Parking Benefits


• Quarterly Bonuses and Incentives


• Employee Assistance and Wellness Program


• Educational/Professional Development


• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.


• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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