Operations Supervisor

City of Roanoke, Virginia; Virginia (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

The City of Roanoke, Virginia, is seeking an Operations Supervisor to oversee the operations and maintenance of arena and exhibition hall spaces. This role involves managing staff, coordinating events, and ensuring safety and efficiency in facility operations. Ideal candidates will possess strong leadership skills and relevant experience in operations management.

Qualifications

• At least three years of experience in an operations role within an Arena, Convention Center, or Public Assembly Facility.
• Minimum of two years of experience in setup/housekeeping or event coordination.

Responsibilities

• Manage all services and activities involved in the operation of arena and exhibition hall spaces.
• Recruit, train, motivate, and evaluate front-line staff.
• Oversee event setup and coordinate facility arrangements.

Skills

Interpersonal skills

Communication skills

Organizational skills

Self-motivation

Education

High school diploma or equivalent

Degree in Facility Management or related field

Job description

The Operations Supervisor provides direct supervision to full and part-time Building Attendants, specifically in operations and maintenance.

Qualifications :

• High school diploma (or equivalent) and at least three (3) years of experience in an operations role within an Arena, Convention Center, or Public Assembly Facility.
• Minimum of two (2) years of experience in setup/housekeeping, event coordination, or related fields.
• A degree in Facility Management or a related field may substitute for some years of experience.
• Ability to work effectively in a fast-paced, high-pressure environment.
• Excellent interpersonal and communication skills.
• Availability to work long hours, including nights, weekends, and holidays.
• Self-motivated with strong organizational skills.

Job Functions :

• Manage all services and activities involved in the operation of arena and exhibition hall spaces.
• Recruit, train, motivate, and evaluate front-line staff.
• Coordinate staff training, including for temporary workers.
• Coach employees to address deficiencies and implement performance improvements.
• Ensure staff safety and adherence to safety guidelines.
• Handle disciplinary actions and terminations as necessary.
• Assist in planning, directing, and reviewing facility operations work plans.
• Participate in budget development and management, including forecasting, monitoring, and adjusting expenditures.
• Oversee event setup, coordinate facility arrangements, and direct changeovers.
• Schedule changeover crews for setup, cleaning, and teardown, adjusting as needed.
• Perform additional duties as assigned.

Our organization values diversity and promotes an inclusive work environment through open communication and recognition of individual differences, fostering a vibrant community and delivering excellent service.

This is a non-exempt position.