Operations Supervisor

BancFirst Corporation; Seminole (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

BancFirst Seminole branch is seeking an Operations Supervisor to oversee teller and CSR functions, enforce internal controls, and train staff. The role requires strong risk awareness, customer service excellence, and the ability to manage multiple tasks under deadlines.

The position emphasizes professionalism, effective communication, and the capacity to back up the CSO and CSRs when needed. This is a full-time on-site role at BancFirst in Seminole, OK.

Qualifications

• High School degree or equivalent.
• Two–three years of Teller experience.
• Proficient in Horizon, Horizon Teller, iDO.
• Communicate professionally, verbal and written.

Responsibilities

• Ensure teller and CSR area adheres to internal controls and procedures.
• Assist in hiring and training operational staff.
• Maintain compliance through daily/weekly/monthly reviews and audits.
• Identify areas with potential risk or loss and inform tellers.
• Oversee teller activities including outages, cash limits, and orders.
• Monitor alarms, surveillance, and respond to emergencies.
• Process daily wire requests and reviews of new accounts.
• Back up CSO and train as potential successor; back up CSRs as needed.
• Review daily reports and handle other duties and projects.

Skills

Internal controls & compliance

Staff training

Customer service

Risk awareness

Communication skills

Multitasking under deadlines

Critical thinking

Professionalism

Education

High School degree or equivalent

Tools

Horizon

Horizon Teller

iDO

Job description

Operations Supervisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SEMINOLE GROUP, Seminole, OK, US

Operations Supervisor

Seminole, OK

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

Ensure teller and CSR area adheres to internal controls, internally developed audit, compliance and operations procedures.

Assist in the hiring and training of operational staff.

Maintain compliance in all job duties through daily, weekly, and monthly review of maintenance reports and surprise audits.

Identify and keep tellers informed of areas that provide potential risk or loss; such as counterfeit bills, forgeries, stolen checks, etc.

Oversee and supervise teller activities, including but not limited to: Monitoring teller’s outages, cash limits, cash orders, etc.

Monitor alarms, surveillance systems, and responding to emergencies.

Performing checkback of business accounts opened and initiating the daily wire request report daily.

Backup CSO when necessary, as well as train to be potential successor to the CSO.

Backup CSRs when necessary.

Review daily reports.

Perform other job related duties and special projects as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

High School degree or equivalent.

Two – three years of Teller experience.

Ability to acquire an understanding of BancFirst products and services, including deposit products.

Must become proficient in opening new accounts and servicing accounts.

Extraordinary customer service will be required at all times.

Proficient in Horizon, Horizon Teller, iDO.

Ability to motivate teller and CSR staff, coach sales and assist in acquiring goals set forth by management.

At all times must conduct themselves professionally as an example to others.

Able to perform in a highly sensitive environment, deal with confidential matters, and meet deadlines.

Must be able to communicate professionally verbally and in writing.

Work well under stress and deadlines while managing multiple tasks.

Critical thinking skills.

Must be flexible and able to work additional hours when crucial to the branch.

Attendance and punctuality is an essential function of the job.

PREFERRED SKILLS AND QUALIFICATIONS

Non-applicable

PHYSICAL REQUIREMENTS

Constant use of computer screens.

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching.

Ability to sit and/or stand for long periods of time during the workday.

Long periods of typing and repetitive motion.

Ability to lift and/or move and carry 10 pounds.

LOCATION

BancFirst, Seminole

Seminole, OK 74868

HOURS

Full Time

M-F

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.