Operations Support Specialist

BancFirst Co.; Oklahoma City (OK); Presencial; USD 35 000 - 55 000; Tempo integral

Resumo da oferta

BancFirst is seeking an Operational Support Specialist in Oklahoma City to provide frontline operational support for branch staff and customers. This onsite, full-time role focuses on accurate processing and timely service.

The position includes reviewing CTRs, handling stop payments, managing debit card services, and assisting with card maintenance, with emphasis on reliability and customer care. Onsite hours and regular schedule apply.

Qualificações

• Superior customer service abilities.
• Excellent verbal and written communications skills.
• Exceptional problem solving skills.
• Computer literate and capable of adapting quickly to changing software environments.
• Proven task management skills and ability to adapt to change.
• Regular attendance and punctuality is essential.

Responsabilidades

• Review, modify, and file CTRs for the bank.
• Ensure documentation for stop payments on Cashier's Checks and Money Orders.
• First-line support for branch personnel on operational issues: teller platform, new account platform, Horizon deposits, debit card ordering and maintenance.
• Assist with processing debit card maintenance forms.
• Perform other duties and special projects as assigned.

Conhecimentos

Customer service

Verbal communication

Written communication

Problem solving

Computer literacy

Task management

Punctuality

Adaptability

Descrição da oferta de emprego

Operational Support Specialist

Oklahoma City, OK

Onsite Position

BancFirst Tower Downtown Oklahoma City: 100 N. Broadway Avenue, Oklahoma City 73102

Full Time: 9 a.m. to 6 p.m. M-F, 7:30 a.m. to 1:00 p.m. one Saturday per month

ESSENTIAL DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Review, make necessary changes, and file CTRs for the bank


• Ensure proper documentation is received and filed for Cashier's Check/Money Order stop payments


• Responsible for the first line support of branch personnel on operational issues including:
  
  
  
  • Use of teller platform
  
  
  • Use of new account platform
  
  
  • Use of Horizon deposit applications
  
  
  • Debit Card ordering
  
  
  • Debit Card transactions and maintenance
  
  
  
  


• Assist with processing debit card maintenance forms


• Perform other job related duties and special projects as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

• Applicant should possess superior customer service abilities


• Excellent verbal and written communications skills


• Exceptional problem solving skills


• Applicant should be computer literate and capable of adapting quickly to changing software environments. This qualification encompasses the ability to comprehend and act upon technical instructions from vendors and team members as they relate to the functionality of the software.


• Applicant should have proven task management skills and be able to readily adapt to change


• Regular attendance and punctuality is an essential function of the job

PREFERRED SKILLS AND QUALIFICATION

• Previous teller and/or CSR experience

PHYSICAL REQUIREMENTS

• Constant use of computer screens and reading of reports


• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear


• Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching to file materials


• Ability to sit and/or stand for long periods of time during the workday


• Long periods of typing and repetitive motion


• Ability to lift and/or move and carry up to 5 pounds

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EOE - BancFirst is an Equal Opportunity employer.

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