Operations Supervisor

Jobtailor

Roanoke (VA)

On-site

USD 60,000 - 85,000

Full time

4 days ago

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Job summary

Jobtailor in Roanoke, VA is seeking an experienced Plasma Center Supervisor to act as leader in the absence of the Center Manager and oversee donor operations on assigned shifts.

You will supervise staff, coordinate scheduling, ensure SOP adherence, and drive donor throughput while maintaining safety and quality in a highly regulated medical environment. This role requires certifications in phlebotomy and donor center operations.

Qualifications

High school diploma or GED required.
Certified as Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer.
CPR Certification required.
Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties.
Demonstrated proficiency handling difficult situations.

Responsibilities

Serve as acting leader in the absence of the Center Manager when assigned
Perform any or all tasks within the plasma center, including production employee duties and donor-flow supervision
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts
Coordinate staffing, task assignments, break schedules, and coaching
Create employee schedules to accommodate donor cycles
Determine and adjust inventory levels for goods and supplies
Compile and submit vendor orders
Keep the Center Manager informed of irregularities and provide action plans to correct deficiencies
Execute daily operational plans to achieve donor throughput, quality, and productivity targets
Partner with the Center Manager and Quality team to resolve deviations and operational concerns in real time
Monitor donor flow and address delays or service issues
Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
Supervise donor selection, plasma collection, and manufacturing records
Attend required training sessions and staff meetings
Ensure accurate and thorough documentation
Maintain facility cleanliness and equipment condition under Center Manager guidance
Submit timely and accurate reports
Assist with control of center donor funds
Participate in onboarding, training, and cross-training staff
Maintain communication with other service areas for accurate documentation and quality
Promote safety, teamwork, and accountability
Report unsafe situations or conditions
May be trained to repair plasma center equipment
Assist the Center Manager with tasks supporting company objectives

Skills

Phlebotomy

Donor Processing

Plasma Processing

Team Leadership

Education

High school diploma or GED

Tools

Documentation Software

Job description

Serve as acting leader in the absence of the Center Manager when assigned
Perform any or all tasks within the plasma center, including production employee duties and donor-flow supervision
Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts
Coordinate staffing, task assignments, break schedules, and coaching
Create employee schedules to accommodate donor cycles
Determine and adjust inventory levels for goods and supplies
Compile and submit vendor orders
Keep the Center Manager informed of irregularities and provide action plans to correct deficiencies
Execute daily operational plans to achieve donor throughput, quality, and productivity targets
Partner with the Center Manager and Quality team to resolve deviations and operational concerns in real time
Monitor donor flow and address delays or service issues
Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
Supervise donor selection, plasma collection, and manufacturing records
Attend required training sessions and staff meetings
Ensure accurate and thorough documentation
Maintain facility cleanliness and equipment condition under Center Manager guidance
Submit timely and accurate reports
Assist with control of center donor funds
Participate in onboarding, training, and cross-training staff
Maintain communication with other service areas for accurate documentation and quality
Promote safety, teamwork, and accountability
Report unsafe situations or conditions
May be trained to repair plasma center equipment
Assist the Center Manager with tasks supporting company objectives

Requirements

High school diploma or GED
Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
CPR Certified
Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties
Demonstrated proficiency handling difficult situations
Proficient in speaking and writing English, with legible handwriting
Bilingual skills where applicable
Ability to understand, explain, and follow SOPs and protocols
Ability to work flexible schedules to meet business needs
Ability to work in a highly regulated, operations-intensive, high-volume medical business
Ability to prioritize donor and employee safety and plasma quality
Exposure to biological fluids, infectious organisms, electrical office and laboratory equipment, and extreme cold below 32°F
Ability to use required personal protective equipment
Ability to stand 4–6 hours per day and sit 1–2 hours per day
Ability to bend, twist, squat, crouch, reach, and perform frequent hand and foot movements
Ability to lift 15 lbs., with a maximum lift of 50 lbs.
Hearing acuity essential
Correctable near and far vision requirements
Ability to communicate and understand spoken and written information
Ability to work independently and follow oral or written instructions
Ability to perform varied tasks under changing conditions
Ability to relate sensitive information to diverse groups

Core Competencies

Demonstrates expertise in donor operations management, including phlebotomy, plasma processing, and compliance with regulatory standards. Capable of leading teams, coordinating schedules, and ensuring quality and safety in a high-volume medical environment.

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