Operations Supervisor

Jobtailor; Memphis (TN); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in Memphis, TN is seeking a Center Operations professional to supervise donor flow, perform essential production tasks, and support center management in daily operations. The role emphasizes strict adherence to FDA, OSHA, CLIA and cGMP standards, thorough documentation, and training of new staff to maintain the highest production and donor-safety standards.

Strong communication, recordkeeping and the ability to learn new procedures quickly will help ensure a positive donor experience

Qualifications

• High school diploma or GED is required.
• Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer certifications are required.

Responsibilities

• Maintain the ability to perform any/all tasks within the plasma center and supervise donor flow.
• Learn and maintain familiarity with all state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP and internal procedures.
• Supervise donor selection, plasma collection and manufacturing records to maintain high production standards.
• Attend required training sessions and staff meetings; ensure thorough documentation of records.
• Assist Center Manager/Assistant Manager to keep facilities neat and equipment in good working order; submit reports as required.
• Support in training new employees and retraining current staff; maintain communication with other service areas to ensure quality.
• Build rapport with donors to ensure customer satisfaction and long-term donations; report unsafe conditions to supervisors.
• May be trained to repair plasma center equipment.

Education

High school diploma or GED

Phlebotomist Certification

Donor Processor Certification

Plasma Processor Certification

Designated Trainer Certification

Job description

Responsibilities

• Maintain the ability to perform any/all tasks within the plasma center; fulfill the role of production employees and supervise donor flow
• Learn and maintain thorough familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures
• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP
• Attend all required training sessions, staff meetings, etc.
• Ensure that accurate and thorough documentation of necessary records is performed
• Under the guidance of the Center Manager and/or the Assistant Manager, assure facility is maintained in a neat and clean condition and all equipment is kept in good working order
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager
• Assist in the training of new employees and retraining of current employees
• Maintain active communication with other service areas to ensure accurate documentation and quality
• Build rapport with donors to ensure overall customer satisfaction with the center to support long-term donation
• Report all unsafe situations or conditions to area lead, supervisor or manager
• May be trained to repair plasma center equipment
• Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives

Requirements

• High school diploma or GED
• Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer
• Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations

Certifications & Qualifications

• Phlebotomist Certification
• Donor Processor Certification
• Plasma Processor Certification
• Designated Trainer Certification