Operations Supervisor

MSI; Phoenix (AZ); On-site; USD 50,400 - 66,700; Full time

Benefits offered by this job

Bonuses

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with company match

Tuition Reimbursement

Charitable donations matching

Free tutoring program

Job summary

MSI in Phoenix is seeking an Operations Supervisor to oversee the warehouse floor, assign shifts, and manage time and labor across 10–20 staff while ensuring safety, quality, and on-time shipping. You will coordinate with shift supervisors and drive continuous improvement.

The role requires hands-on leadership, experience training teams of 25–50 and proficiency with tablets and Excel. This is a full-time daytime role with overtime potential and a strong benefits package.

Qualifications

• 1–2 years of supervisory experience.
• Forklift experience is a plus.
• Ability to use tablets (iPad).
• Basic to intermediate Microsoft Excel knowledge.
• Strong leadership skills.
• Excellent written and oral English language communication.
• Provide high level of customer service.
• Good organizational skills.

Responsibilities

• Assign and supervise shift staffing for 10–20 employees.
• Maintain facility quality processes.
• Ensure on-time shipping and ensure receipts and shipments meet standards.
• Supervise realignment and continuous improvement activities.
• Manage operational activities to support DC layout and goals.
• Provide direct supervision to the shift supervisors.
• Provide leadership and training to 25–50 team members.
• Drive leadership development and professional growth.
• Oversee facility/equipment maintenance and supplies.
• Ensure a safe working environment and safety compliance.

Skills

Leadership

Customer service

English communication

Tablets (iPad)

Excel

Supervisory experience

Forklift experience

Organizational skills

Education

High School Diploma

Job description

About the Role

Summary: The Operations Supervisor is directly responsible for the day to day supervision of the warehouse floor, assigning the work schedule to the team members, and supervising the time management of the warehouse shipments.

Work Hours

Monday to Friday from 07:00 AM to 05:00 PM, 2 Saturday(s) a month from 07:30 AM to 02:30 PM

Seniority Level

Mid-Senior Level

Employment Type

Full-time

Compensation

Hourly, non‑exempt position pays from $23.75 to $26.75 per hour; overtime at 1.5 times base rate. New hires earn between $50,400 and $66,700 annually, or more, depending on experience, overtime hours, and bonuses.

Responsibilities

• Assure all functions on the shift are properly staffed to execute varied work volume, manage flow of orders to the floor to optimize operation for approximately 10‑20 employees.
• Maintain and manage facility quality process.
• Ensure on‑time shipping performance; work closely with direct reports to ensure receipts and shipments meet standards.
• Supervise realignment activities to ensure maximum optimization of the facility.
• Manage operational activities to ensure DC layout and continuous improvement activities support goals of the operation.
• Provide direct supervision to the shift supervisors. Hold them accountable for their performance and the performance of their teams.
• Provide leadership, training, and supervision to 25 to 50 team members.
• Continuously work towards increasing the leadership capability of the team and drives professional growth.
• Responsible for all facility/equipment maintenance and supplies.
• Responsible for maintaining a safe working environment and overseeing safety compliance.

Qualifications

• High School Education required.
• 1‑2 years of supervisory experience.
• Forklift experience a plus.
• Ability to use tablets (iPad).
• Basic to intermediate level of Microsoft Excel knowledge.
• Strong leadership skills.
• Excellent oral and written English language communication skills.
• Provide high level of customer service.
• Good organizational skills.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 50 pounds and occasionally up to 70 pounds. Specific vision abilities required by this job include close vision.
• This is a safety‑sensitive position.

Benefits

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company‑paid Short Term and Long Term disability
• Company‑paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company‑sponsored 1‑on‑1 tutoring for children/dependents of MSI employees in grades K‑12, including free tutoring for SAT and ACT tests

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.