Operations Supervisor

Universal Waste Systems; Phoenix (AZ); On-site; USD 80,000 - 90,000; Full time

Job summary

Universal Waste Systems in Phoenix, AZ seeks an Operations Supervisor to oversee daily activities of the operations staff and ensure efficient refuse and recycling collection in the assigned area.

The role requires leadership, strict adherence to safety rules, and collaboration with customers, ownership, maintenance, customer service, dispatch and sustainability teams to deliver seamless service. A Class D license is required; HS diploma preferred.

Qualifications

• Four years of supervisory experience in waste/recycling required.
• Current and valid Class D driver's license with clean record; Class B a plus.
• High school diploma or GED preferred.

Responsibilities

• Supervise staff and collections in assigned area.
• Ensure adherence to work and safety rules.
• Maintain a safe work environment via safety-first culture.
• Collaborate with customers, ownership, maintenance, customer service, dispatch and sustainability.
• Use computer systems to track and improve routing, productivity and customer experience.

Skills

Supervisory leadership

Waste & recycling knowledge

Office software proficiency

Local geography knowledge

Communication & mentoring

Education

High school diploma or GED

Tools

Tower

Microsoft Word

Excel

Outlook

Google Maps

Onboard Routing System

Job description

Salary Range: $80,000.00 To $90,000.00 Annually

Description

The primary role of the Operations Supervisor is to supervise the day-to-day activities of the operations staff.

• 1. Supervise the staff and collections of refuse and recycling for an assigned area.
• 2. Ensure the adherence of company work and safety rules.
• 3. Maintain a safe working environment for all employees by creating and supporting a safety-first culture.
• 4. Work in conjunction with customers, ownership, maintenance, customer service, dispatch and sustainability departments to ensure seamless customer interactions.
• 5. Use related computer systems to track and improve routing, productivity and customer experience.

Knowledge, Skills & Abilities

Knowledge of:

• Superior supervisory techniques.
• Refuse, recycling and composting-related services and tools.
• Modern office practices and procedures including the use of standard computer programs such as Tower, Microsoft Word, Excel, Outlook, Search Engines, Onboard Routing System and Google Maps.
• Geography of the City of Casa Grande and surrounding areas, including assigned route.
• Leadership and mentorship tactics and best practices.

Ability to:

• Actively listen to, and empathize with, customer and employees' concerns.
• Employ de-escalation and conflict-resolution methodologies.
• Mentor and maintain a positive attitude with customers and employees.
• Proactively establish trust and credibility with customers and employees by maintaining accountability.
• Contribute to the team dynamic by promoting inclusion, support and collaboration amongst employees.
• Take initiative, self-manage time and productivity through multitasking.
• Effectively and concisely communicate both orally and in writing.
• Learn the products and services offered by Universal Waste Systems, Inc.
• Provide guidance and expert advice on waste-related information.

Education, Training & Experience

• 1.Four years of supervisory experience in the waste and/or recycling industry required.
• 2.Current and valid Class D license with clean driving record; class B a plus.
• 3.High school diploma/GED preferred.

Supplemental Information

Universal Waste Systems celebrates diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.