Operations Supervisor

Recology; California (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Retirement plans

Wellness incentives

Employee assistance program

Job summary

Recology South Valley in Gilroy, CA is seeking an Operations Supervisor to oversee route assignments, coverage, and performance to ensure timely and safe waste collection services. The role requires managing drivers, analyzing routes, and maintaining safety compliance across daily operations.

The supervisor will monitor service quality, resolve customer issues, and contribute to rate discussions with management while preparing operational reports and ensuring accurate timekeeping and attendance

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.

Responsibilities

• Assigns employees to routes and pickups, balancing workload and arranging coverage.
• Ensures route completions are accountable and analyzes routes for improvements.
• Monitors operations, enforces safety policies on routes.
• Resolves customer service issues with drivers and addresses inquiries.
• May adjust rates with management approval and resolve billing disputes.
• Generates and analyzes operational reports and provides recommendations.
• Knows pricing to advise on delinquent accounts and collections.
• Performs or reviews pre- and post-trip inspections.
• Investigates injuries, accidents and incidents.
• Maintains time records and attendance, provides feedback.
• Drives trucks as needed.
• Ensures adherence to policies, procedures and CBAs.
• May assist dispatch or back-up dispatch duties.
• Participates in community meetings on behalf of the company.
• Other duties as assigned.

Skills

Driver's license

Waste management experience

Supervisory skills

Budgeting

Education

High school diploma or GED

Bachelor's degree

Job description

Recology South Valley

Role of the Operations Supervisor

Essential Responsibilities

• Assigns employees to routes and special pickups for timely services. Assigns employees to balance workload. Arranges alternate coverage of service in case of employee absence or equipment failure.
• Ensures the accountability of route completions. May analyze routes, make recommendations, and implement routing changes.
• Monitors work to ensure efficient and effective operations. Observes collection practices on the routes and enforces safety policies and procedures.
• Resolves, with drivers as appropriate, customer service problems, ensures extras and overlooks are picked up and responds to complaints of unsatisfactory service. Investigates and resolves customer inquiries and complaints. May include responding to and corresponding with jurisdictional staff.
• Recommends rate adjustments and how to resolve billing disputes. With management approval, may make rate adjustments and resolve billing disputes.
• Generates and analyzes operational reports and make recommendations as appropriate.
• Possesses knowledge of rates to ensure appropriate customer billing. Advises Operations Manager of delinquent accounts and assists in their collection.
• Performs or reviews pre- and post-trip inspections.
• Investigates and reports on worker injuries, accidents, and other incidents.
• Maintains time records and manage attendance issues, providing timely feedback when necessary.
• Drives trucks, as needed.
• Ensures policies, procedures, and collective bargaining agreement (as applicable) are followed.
• May dispatch or be back-up for dispatch duties.
• May participate in community and business meetings and events on behalf of the company.
• Other duties as assigned

City: Gilroy

Location: 1055 - Recology South Valley

Subsidiary Name: Recology South Valley

Schedule: Mon - Fri with some Sat's

Qualifications

• Possession of a high school diploma or GED required.
• Bachelor's degree preferred.
• Valid Driver's license required.
• Management experience in waste industry/recycling programs, transportation, production and logistics operations or related field.
• Principles of employee training, supervision, and evaluation.
• Supervisory techniques, resource allocation, planning and budgeting.

Recology Offers

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.

Recology Benefits May Include

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.