Operations Supervisor

M S International, Inc.; Phoenix (AZ); On-site; USD 32,718 - 36,850; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Paid Time Off

Bonuses

Job summary

MSI is seeking an Operations Supervisor in Phoenix, AZ to oversee warehouse floor activities, assign work schedules, and supervise the time management of shipments. The role leads a team of 25–50 and ensures safe, efficient operations with emphasis on staffing, quality, and on-time shipping.

Work hours are Monday–Friday 7:00 AM–5:00 PM with rotating Saturdays; compensation is hourly with overtime; new hires can earn $50,400–$66,700 annually depending on experience and bonuses.

Qualifications

• High school education required.
• 1–2 years supervisory experience.
• Able to use tablets (iPad).
• Basic to intermediate Microsoft Excel knowledge.
• Strong leadership and customer service skills.
• Excellent English communication, both written and spoken.

Responsibilities

• Assure all functions on the shift are properly staffed to execute varied work volume, manage flow of orders to the floor to optimize operation for approximately 10-20 employees.
• Maintain and manage facility quality process.
• Ensure on-time shipping performance; work closely with direct reports to ensure receipts and shipments meet standards.
• Supervise realignment activities to ensure maximum optimization of the facility.
• Manage operational activities to ensure DC layout and continuous improvement activities support goals of the operation.
• Provide direct supervision to the shift supervisors and hold them accountable for their performance and that of their teams.
• Provide leadership, training, and supervision to 25 to 50 team members.
• Work towards increasing the leadership capability of the team and driving professional growth.
• Manage facility/equipment maintenance and supplies.
• Maintain a safe working environment and oversee safety compliance.

Skills

Leadership skills

English communication

Supervisory experience

Time management

Customer service

Education

High School Diploma

Tools

iPad

Excel

Job description

Operations Supervisor

Location: Phoenix, AZ

Summary: The Operations Supervisor is directly responsible for the day-to-day supervision of the warehouse floor, assigning the work schedule to the team members, and supervising the time management of the warehouse shipments.

Work Hours: Monday to Friday from 07:00 AM to 05:00 PM, 2 Saturday(s) a month from 07:30 AM to 02:30 PM

Seniority Level: Mid-Senior Level

Employment Type: Full-time

Compensation: This hourly, non-exempt position pays from $23.75 to $26.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $50,400 and $66,700 annually, or more, depending on experience, overtime hours, and bonuses.

Key Responsibilities

• Assure all functions on the shift are properly staffed to execute varied work volume, manage flow of orders to the floor to optimize operation for approximately 10-20 employees.
• Maintain and manage facility quality process.
• Ensure on-time shipping performance; work closely with direct reports to ensure receipts and shipments meet standards.
• Supervise realignment activities to ensure maximum optimization of the facility.
• Manage operational activities to ensure DC layout and continuous improvement activities support goals of the operation.
• Provide direct supervision to the shift supervisors and hold them accountable for their performance and that of their teams.
• Provide leadership, training, and supervision to 25 to 50 team members.
• Work towards increasing the leadership capability of the team and driving professional growth.
• Manage facility/equipment maintenance and supplies.
• Maintain a safe working environment and oversee safety compliance.

Required Qualifications

• High School Education required.
• One (1) to Two (2) years of supervisory experience.
• Able to use tablets (iPad).
• Basic to intermediate level of Microsoft Excel knowledge.
• Strong leadership skills.
• Excellent oral and written English language communication skills.
• Provide a high level of customer service.
• Good organizational skills.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands, and occasionally sits.
• The employee must regularly lift, pull and move up to 50 pounds and occasionally up to 70 pounds. Specific vision abilities required by this job include close vision.
• This is a safety‑sensitive position.

Benefits

• Referral, holiday, and annual bonuses or commission opportunities.
• Eligibility for an annual merit‑based increase.
• Paid Time Off.
• Medical, Dental, and Vision Insurance.
• Company-paid short term and long term disability.
• Company-paid life insurance.
• Tuition reimbursement.
• Traditional and Roth 401(k) plans with company matching contributions.
• Free, company‑sponsored 1‑on‑1 tutoring for children/dependents of MSI employees in grades K‑12, including free tutoring for SAT and ACT tests.

Company Awards

• Top 5 fastest growing companies – OC Business Journal.
• Supplier Diversity Award – Home Depot.
• #1 Flooring Distributor multiple years in a row – Floor Covering Weekly.
• Top Workplaces Award winner multiple times – Top Workplaces.
• MSI Founder named the Entrepreneur of the Year – Ernst and Young.

Equal Opportunity Employer

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.