Operations Supervisor (Shipping and Receiving) (3rd shift)

MSI; Orange (CA); On-site; USD 3,271,800 - 3,685,080; Full time

Benefits offered by this job

Referral, Holiday, and Annual Bonuses

Medical, Dental, and Vision Insurance

Tuition Reimbursement

Job summary

MSI, headquartered in Orange, California, is seeking an Operations Supervisor to oversee warehouse operations. This role includes managing a team of 15-30 employees focusing on optimal workflow and quality standards. Responsibilities include assuring proper staffing, managing operational efficiencies, and maintaining a safe working environment.

Ideal candidates will have supervisory experience and strong leadership skills, alongside a high school diploma. The position offers various benefits including medical insurance and retirement plans.

Qualifications

• Supervisory experience of 3-5 years
• Excellent oral and written communication skills
• Ability to provide high levels of customer service

Responsibilities

• Supervise warehouse operation and manage staffing
• Ensure on-time shipping performance and quality standards
• Provide leadership and training to team members

Skills

Leadership skills

Microsoft Excel

Forklift experience

Communication skills

Organizational skills

Education

High school diploma or equivalent

College degree

Tools

Tablets (iPad)

WMS

Job description

Summary

The Operations Supervisor is directly responsible for the day to day supervision of the warehouse operation, leading, managing, and assigning the work for Non-Slab operation. Ensures the timely and accuracy of pick pack orders, material putaways, day time replenishments, and Outbound Shipments.

Work Hours

Sunday to Thursday from 09:00 PM to 07:30 AM, 2 Friday(s) a month from 09:00 PM to 03:00 AM

Seniority Level

Mid‑Senior Level

Employment Type

Full‑time

Compensation

This hourly, non‑exempt position pays from $23.75 to $26.75 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $78,300 and $99,600 annually, or more, depending on experience, overtime hours, and bonuses.

Responsibilities

• Assure all functions on the shift are properly staffed to execute varied work volume, manage flow of orders to the floor to optimize operation for approximately 15-30 employees.
• Maintain and manage facility quality process and uphold operating standards.
• Ensure on‑time shipping performance; work closely with direct reports to ensure receipts and shipments meet quality and accuracy standards.
• Supervise realignment activities to ensure maximum optimization of the facility staffing.
• Manage operational efficiencies to ensure continuous improvement activities support goals.
• Provide direct supervision to the shift leads and front line associates. Hold them accountable for their performance and the performance of their teams.
• Provide leadership, training, troubleshooting, mitigation to issues, and guidance to the team.
• Continuously work towards increasing the leadership capability of the team and drives professional growth and development.
• Responsible for all facility/equipment upkeep, maintenance, and supplies.
• Responsible for maintaining a safe working environment and overseeing safety compliance.
• Provides critical communication to internal and external customers.
• Performs frequent warehouse audits to ensure work procedures and functions meet compliance.
• Other duties and responsibilities as assigned by the organization.

Qualifications

• High school diploma or equivalent required.
• College degree is a plus.
• Three (3) to five (5) years of supervisory experience.
• Sit‑down and stand‑up forklift experience is a plus.
• Able to use tablets (iPad), WMS, and navigate internal portal.
• Intermediate level of Microsoft Excel knowledge.
• Strong leadership skills with the ability to coach, mentor, analyze data, and develop effective solutions.
• Excellent oral and written communication skills in English with all levels of the organization.
• Provide high levels of customer service to both internal and external customers.
• Good organizational skills across all aspects of operations.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 50 pounds and occasionally up to 70 pounds. Specific vision abilities required by this job include close vision.
• This is a safety‑sensitive position.

Benefits

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company‑paid Short Term and Long Term disability
• Company‑paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company‑sponsored 1‑on‑1 tutoring for children/dependents of MSI employees in grades k‑12, including free tutoring for SAT and ACT tests

About MSI

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state‑of‑the‑art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Accomplishments

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Younger

Equal Opportunity Statement

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.