Operations Supervisor

CSS; Olathe (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

CSS is seeking a Supervisor - Operations to oversee multiple warehouse departments, including receiving, picking, packing, and shipping. You will train and coach associates, manage performance, and ensure adherence to safety and quality standards.

You will report to a Manager or Senior Manager Operations and develop processes to improve efficiency. Responsibilities include coordinating work assignments, monitoring metrics, maintaining records, and upholding company policies.

Qualifications

• Must be able to lead a team and manage warehouse processes.
• Strong communication and interpersonal skills are required.
• Experience with inventory control and safety compliance.
• Basic computer skills for record keeping and reporting.
• Forklift operation certification or ability to obtain certification.

Responsibilities

• Coordinate employee work assignments to meet inbound and outbound service requirements.
• Direct and monitor performance related to productivity, quality, service, and safety.
• Track workflow, error rates, and take corrective action as needed.
• Ensure procedures are observed, implemented, and enforced.
• Maintain time, attendance, and performance records.

Skills

Leadership

Communication

Time management

Inventory control

Forklift operation

Safety awareness

Teamwork

Problem solving

Attention to detail

Education

High School Diploma

Tools

Forklift Certification

Job description

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and counsel associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.

Responsibilities

• Coordinate employee work assignments to achieve inbound and outbound service requirements
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates and related metrics and takes corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection process is accurate and excess costs are eliminated
• Ensure safe working environment and follows safety regulations
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and morale
• Recommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
• Process returned merchandise
• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
• Develop and implements training certification programs and ensures warehouse employees receive training

Qualifications

• High School Degree or Equivalent required
• Fork Lift Certification preferred
• 3 years warehouse and distribution operations experience
• 1 year experience leading warehouse associates
• Ability to operate a forklift or have the ability to obtain a forklift certification
• Strong knowledge of inventory control processes
• Knowledge of electrical, construction or mechanical products
• Strong communication and interpersonal skills
• Strong time management skills
• Basic computer skills
• Attention to detail
• Ability to learn and use business planning systems
• Resolve problems in a timely manner under stressful situations
• Comfortable working in a team environment
• Ability to operate hand and power tools and equipment
• Ability to anticipate and prepare for customer needs

Physical Expectations

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to climb ladders.
• Employee required to use hand tools.
• Employee uses heavy machinery (e.g., forklift, etc.).