Supervisor - Operations

CSS; Jersey Village (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

CSS seeks a Supervisor - Operations to oversee multiple warehouse functions including receiving, picking, packing, shipping, and related housekeeping. You will report to a Manager or Senior Manager Operations, train and coach associates, and manage multiple direct reports.

You will ensure policy compliance and contribute to process improvements to meet customer requirements. You will lead daily tasks, monitor performance metrics, and support safe operations while building strong teamwork and

Qualifications

• 3 years warehouse and distribution operations experience.
• 1 year experience leading warehouse associates.
• Ability to operate a forklift or obtain certification.
• Strong knowledge of inventory control processes.
• Ability to learn and use business planning systems.
• Resolve problems in a timely manner under stress.
• Comfortable working in a team environment.

Responsibilities

• Coordinate employee work assignments to meet inbound/outbound service requirements.
• Direct achievement of performance objectives related to productivity, quality, service, and safety.
• Monitor workflow, outputs, error rates, and related metrics; take corrective action.
• Ensure procedures are observed, implemented, and enforced.
• Verify quality/inspection processes; eliminate excess costs.
• Maintain safe working environment and follow safety regulations.
• Maintain accurate time, attendance, and performance records.
• Foster positive employee relations and morale; recommend performance actions.
• Help develop and document warehouse processes.
• Establish and monitor performance standards for warehouse functions (pick/pack/ship).
• Process returned merchandise.
• Develop and monitor equipment/assembly/housekeeping standards.
• Design and deliver training certification programs for warehouse staff.

Skills

Communication

Interpersonal skills

Time management

Attention to detail

Inventory control

Learning systems

Problem solving

Team oriented

Computer literacy

Education

High School Diploma or GED

Tools

Forklift certification

Job description

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports. You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.

Responsibilities

• Coordinate employee work assignments to achieve inbound and outbound service requirements
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates and related metrics and takes corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection process is accurate and excess costs are eliminated
• Ensure safe working environment and follows safety regulations
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and moraleRecommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
• Process returned merchandise
• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
• Develop and implements training certification programs and ensures warehouse employees receive training

Qualifications

• High School Degree or Equivalent required
• Fork Lift Certification preferred
• 3 years warehouse and distribution operations experience
• 1 year experience leading warehouse associates
• Ability to operate a forklift or have the ability to obtain a forklift certification
• Strong knowledge of inventory control processes
• Knowledge of electrical, construction or mechanical products
• Strong communication and interpersonal skills
• Strong time management skills
• Basic computer skills
• Attention to detail
• Ability to learn and use business planning systems
• Resolve problems in a timely manner under stressful situations
• Comfortable working in a team environment
• Ability to operate hand and power tools and equipment
• Ability to anticipate and prepare for customer needs

Physical Expectations

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to climb ladders.
• Employee required to use hand tools.
• Employee uses heavy machinery (e.g., forklift, etc.).