Operations Supervisor

MedSpeed; Milwaukee (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

MedSpeed is seeking an Operations Supervisor to oversee daily operations within a healthcare transportation network. The role involves supervising Logistics Service Representatives, ensuring service quality, and fostering a culture of teamwork and improvement. The ideal candidate will have a degree in a relevant field and experience in managing operations effectively, along with strong leadership and communication skills.

Benefits

Medical, Dental, Vision and Flexible Spending Account

401(K) with Company Match

Paid Time Off

Opportunities for Career Advancement

Training Provided - Blue Shirt Certified program

Qualifications

• Preferred 1-3 years of progressive business experience.
• Experience with quality management principles and project management.
• Demonstrated leadership and customer relations skills.

Responsibilities

• Lead Logistics Service Representatives, manage recruitment, training, and performance.
• Ensure service quality through observations, monitoring, and coaching.
• Maintain client relationships and compliance with safety policies.

Skills

Quality management principles

Project management

Communication

Customer relations

Problem-solving

Leadership

Microsoft Office Suite proficiency

Education

Bachelor’s degree in Business, Operations, Supply Chain Management or related field

Job description

Description

Operations Supervisor

Monday-Friday: 1:00 PM - 9:30 PM

About Us

Come join MedSpeed to help us deliver health! MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. At Medspeed we work as a team, keep our promises and strive to get better every day. We are looking for individuals who believe in and represent those values.

Today, we are located across the county with locations in over 30 states, but still have kept that small business, entrepreneurial feel and remain committed to the same culture established day 1!

Our people are at the heart of what we do and how we support our customers.

Why become a MedSpeeder? Take a look at what MedSpeed offers:

• Medical, Dental, Vision and Flexible Spending Account -- We offer plans that help you and your family take care of your whole self.
• 401(K) with Company Match -- Helping you make good financial decisions today and for the future.
• Paid Time Off -- We value well-being and encourage work life balance.
• Opportunities for Career Advancement – Over 50% of our market managers have been promoted into their roles.
• Training Provided – Our Blue Shirt Certified program ensures you excel in your role.
  
  
  

The Operations Supervisor position is responsible for the daily operation of a healthcare transportation network, including supervision and coaching of Logistics Service Representatives, management of client relationships, and attainment of location service quality and profit objectives.

What you will be doing as an Operations Supervisor with MedSpeed:

Overall leadership of Logistics Service Representatives, including recruitment, onboarding, training, performance management and development

Manage service quality and efficiency through daily observations, monitoring of exception and performance reports and follow up coaching

Ensure accuracy and ongoing system maintenance of route, client and variable stop data

Perform Logistics Service Representative route observations to ensure compliance with safety, client and operational procedures and identify improvement opportunities

Maintain positive client relationships through regular communication and prompt resolution of service exceptions

Establish & maintain a clean, safe work environment and ensure compliance with company’s Making Every Day Safe policy

Review daily vehicle pre/post trip inspection checklists, coordinate repairs and maintenance with vendors and maintain maintenance history file

Assist operations team with projects to improve operational efficiency and service quality

All other job-related duties as assigned

Work to promote MedSpeed team culture

What you will need to bring to be an Operations Supervisor at MedSpeed:

Bachelor’s degree preferred in Business, Operations, Supply Chain Management or related field

1-3 Years Of Progressive Business Experience Preferred

Skill and Competency Requirements:

Successful experience applying quality management principles

Strong project management skills

Excellent written and oral communication, strong interpersonal skills

Strong customer relation skills, demonstrated ability to interact with key decision makers

Process-oriented mindset focused on continuous improvement, excellent problem-solving skills

Collaborative work style, able to work well within and across departments

Result & action oriented with a sense of urgency

Rational thinker with the ability to excel in stressful situations

Demonstrated leadership ability

Strong computer skills, Microsoft Office Suite proficiency

#INDSP