Operations Supervisor

Universal Logistics Holdings, Inc.; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Universal Logistics Holdings, Inc. is hiring a Supervisor for dock operations in Memphis, TN. The successful candidate will supervise inbound and outbound operations, lead a team, monitor productivity, and enforce safety protocols. Candidates should have 0-5 years of supervisory experience and possess strong communication and problem-solving skills. A Bachelor’s or Associate’s degree is preferred. This role is crucial for ensuring timely operations and accurate freight management in a high-volume setting.

Qualifications

• 0-5 years supervisory or management experience in a warehousing, distribution or transportation environment.
• Strong work ethic and competitive mindset.
• Ability to train and mentor staff on operational standards.

Responsibilities

• Supervise all inbound and outbound dock operations.
• Lead a team of material handlers and dockworkers.
• Monitor labor productivity and performance KPIs.
• Conduct daily pre-shift meetings regarding workload forecasts.
• Ensure operational maintenance of all equipment.

Skills

Oral and written communication

Problem solving

Analytical skills

Attention to detail

Multitasking

Education

Bachelor’s or Associate’s degree

Tools

Microsoft Office

Job description

Overview

Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is a leading third party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. LINC's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings.

Our operation is based in Memphis, TN and supports Walmart through high-volume cross-dock operations. The facility manages both inbound and outbound freight, including trailer unloading, freight scanning, sortation, sequencing, and reloading to support on-time departures.

2nd shift: Monday-Friday, 2:00pm-11:00pm

Responsibilities

• Supervise all inbound and outbound dock operations for cross-docking, including trailer unloading, freight scanning, sortation, and reloading.
• Lead a team of material handlers, forklift operators, and dockworkers.
• Monitor labor productivity, accuracy rates, and trailer dwell times to meet or exceed performance KPIs.
• Conduct daily pre-shift meetings to communicate expectations, safety updates, and workload forecasts.
• Collaborate with Walmart transportation, yard management, and customer service teams to ensure smooth flow of freight and timely departures.
• Ensure all equipment (pallet jacks, forklifts, RF scanners) is operational and properly maintained.
• Enforce safety protocols and conduct regular safety audits and incident investigations.
• Train and mentor dock staff on procedures, performance goals, and operational standards.
• Prepare shift reports, performance data, and other documentation as required

Qualifications

• Bachelor’s or Associate’s degree preferred
• Effective oral and written communication skills
• Strong computer skills, including knowledge of Microsoft Office
• Problem solving and analytical skills, as well as a strong attention to detail
• Strong work ethic, ability to multitask
• A competitive and career-oriented mindset
• 0-5 years supervisory or management experience in a warehousing, distribution or transportation environment