Operations Supervisor

Casella Waste Systems, Inc; Massachusetts; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Tuition Assistance

Career Pathways

and More

Job summary

Casella Waste Systems, Inc. is seeking an Operations Supervisor to oversee collections activities and build a safety‑driven, engaged team.

The role focuses on guiding drivers and helpers, collaborating with leadership to execute initiatives, and ensuring onboarding and ongoing development in line with Casella’s core values. The position emphasizes leadership, communication, and operational excellence, with a competitive salary and clear progression opportunities within the division.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Clean CDL and OSHA 10 or 30 card required.
• Legal work eligibility in the United States; 2–4 years supervisory experience preferred.
• Strong communication and ability to work under pressure.

Responsibilities

• Provides leadership to the operations team and develops team members.
• Oversees drivers and helpers to ensure safety and goals are met.
• Implements tactical initiatives to drive functional excellence and goal achievement.
• Onboards newly hired drivers to align with Casella's core values.
• Monitors and coaches performance and ensures policy compliance.
• Investigates accidents and disputes and documents accordingly.
• Creates logistics plans to improve route density and efficiency.
• Participates in training to expand knowledge and support company vision.

Skills

Communication skills

Microsoft Office

Leadership

Problem solving

Safety focus

Education

High school diploma or GED

Associate degree

Commercial Driver's License (CDL)

OSHA 10/30 certification

Tools

Microsoft Office Suite

Job description

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Hiring Range: $90,000 to $110,000 per year

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways
• and More.