Operations Supervisor

Casella Waste Systems, Inc.; City of Geneva (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life & Disability Insurance

Maternity & Parental Leave

Flexible Spending Accounts

Discounted Stock Program

401K

Employee Awards

Employee Assistance Plan

Wellness Incentive

Job summary

Casella Waste Systems, Inc. is seeking an Operations Supervisor to oversee collections activities, ensure safety, and drive efficiency across routes. The role emphasizes leadership, onboarding, coaching, and collaboration with management to meet safety and operational goals.

The position requires a clean CDL, OSHA 10/30, and strong communication, with a background in supervision preferred. Compensation includes a competitive hiring range and comprehensive benefits.

Qualifications

• High school diploma or GED; CDL required; OSHA 10 or 30.
• Associate degree and 2–4 years of supervisory experience preferred.
• Excellent written and verbal communication; proficient with Microsoft Office.
• Ability to work under pressure, meet deadlines, and work independently.

Responsibilities

• Provide leadership to the operations team and develop members for advancement.
• Oversee drivers and helpers to meet safety and operational goals.
• Collaborate with Ops and Division Managers to implement initiatives.
• Onboard newly hired drivers to communicate core values.
• Monitor and coach driver performance and ensure policy compliance.
• Investigate accidents, disputes, and complete documentation.
• Create logistic plans to reduce route hours and improve density.
• Participate in training and other learning opportunities.

Skills

Team leadership

Safety compliance

Communication skills

MS Office

Problem solving

Education

High school diploma or GED

CDL license

OSHA 10/30

Associate degree (preferred)

Tools

Microsoft Office

Job description

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Position Summary

The Operations Supervisor is responsible for supervising collections activities in one or more lines of business within a division to achieve communicated safety and operational goals and creating an environment to encourage team engagement and professional growth and development.

Hiring Range: $70,000-$80,000/ annually

Key Responsibilities

• Provides leadership to the operations team and develops team members to assist them in reaching individual goals as well as create a pipeline for advancement within Casella.
• Oversees drivers and helpers to ensure safety and operational goals are being met.
• Partners with the Operations Manager and Division Manager to implement tactical initiatives to drive functional excellence and goal achievement.
• Performs all onboarding procedures with newly hired drivers to ensure an understanding of Casella’s core values.
• Monitors and coaches the driver’s performance and behaviors, recommends training or retraining as needed to ensure compliance with all company and safety policies.
• Investigates all accidents, customer and driver disputes and complaints and ensures all applicable documentation is completed based on policies and procedures.
• Creates logistical plans to reduce route hours using service conversions and container upsizing to improve density and efficiency of routes.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a high school diploma or GED, a clean CDL, an OSHA 10 or 30 card and be legally eligible to work in the US. An associate degree and 2-4 years of supervisory experience is preferred.

Excellent verbal and written communication skills, an ability to communicate effectively with internal and external customers, and proficiency with Microsoft Office applications are required. An ability to work under pressure and meet deadlines and an ability to work independently and carry out assignments to completion is expected.

Attributes

Responsible, team-oriented individual who is committed to safety, demonstrates strong verbal and written communication skills, committed to customer service and results-oriented with the ability to see the larger picture while focusing on detailed information.

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
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