Operations Supervisor

Radial Inc.; Martinsville (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid life insurance and disability

Employer HSA funding

401K matching after 6 months with vest

Generous PTO

Educational assistance

Job summary

Paxon is seeking an Operations Supervisor to establish KPIs, manage audits, and drive quality improvements across the warehouse. You will guide teams, oversee a temporary workforce, and ensure compliance with safety, OSHA, HazMat, and DOT standards.

Join a fast-paced environment where leadership, coaching, and process improvements are essential for outbound activities and overall performance. Equal opportunity employer; remote work is not offered.

Qualifications

• Strong analytical and problem-solving skills.
• Proficient in MS Word, Excel, and PowerPoint.
• Bilingual English/Spanish desired but not required.
• Must be able to lift 50 lbs.

Responsibilities

• Develop and mentor direct reports within the team.
• Manage temporary workforce and coordinate shift activities.
• Ensure safety, quality, and productivity per SOPs and regulations.
• Lead daily fulfillment operations and achieve production objectives.
• Provide information to Customer Service for inquiries and cases.

Skills

Analytical skills

Problem-solving

Leadership

MS Office (Word, Excel, PowerPoint)

Bilingual English/Spanish desired

Education

College degree preferred; HS degree/GED required

Tools

WMS

Job description

At Paxon, our people are at the heart of everything we do. As part of Bnode, we offer the opportunity to build your career in a growing international organization while staying connected to the people, teams, and communities that make each local business unique.

Together we do more. We are committed to nurturing a compassionate, respectful and encouraging environment to build an inclusive culture for one another. Join our team, advance your career, and be you – because you belong here. We currently have an exciting opening for an Operations Supervisor.

Paxon is a global logistics network backed by local solutions. We offer DTC and B2B fulfillment, onsite fulfillment, omnichannel connection, returns and reverse logistics, transportation management, and commerce solutions – delivered as one operational backbone.

Role Summary

The Operations Supervisor will establish KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide Customer Service with crucial information to assist with customer interactions and cases. Supervise the day-to-day activities/mechanisms in accordance with the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity.

Responsibilities

• Actively contribute to the development of Paxon’s direct reports
• Manage temporary workforce.
• Execute on productivity and daily goals through execution to the Paxon Operating Model
• Keep a safe and clean work environment.
• Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT
• Responsible for associate level of safety, quality, and productivity performance
• Solve and respond to daily issues.
• Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures.
• Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for outbound activities.
• Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines.
• Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution.
• Implement specific objectives and performance measures for all shift personnel to maximize productivity.
• Lead fulfillment special projects, as needed.
• Accountable for achieving production objectives.
• Monitor all production and personnel statistics and reporting in support of the department's operation.
• Reinforce policy and procedure compliance.
• Participates in the recruiting and selection process.
• Conducts performance reviews and implements corrective action as appropriate.
• Implementing performance improvement plans and disciplinary actions.
• Interacts with peers and related staff across all departments on the implementation of fulfillment strategies.

Qualifications:

College Degree preferred; HS Degree/GED Required

Travel:

Travel is not required.

Benefits:

• Prior experience preferred working in Warehousing, 3PL, Distribution or Manufacturing environment but not required.
• Strong analytical and problem-solving skills
• Proficient in MS Word, Excel, and Power Point
• Bilingual English/Spanish desired but not required.
• Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast-paced environment.
• Strong process improvement skills (ability to develop and implement processes.
• Must have demonstrated leadership and strong interpersonal skills
• Professional verbal and written communication skills.
• Knowledge of WMS is desired.
• Must be able to lift 50lbs.
• This position is not remote.
• Travel is not required.
• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Hours:

Monday to Friday 6:30am - 4:30pm. Must be able to work additional hours as needed.

Paxon is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.

Paxon is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing [e-mail]. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.