Operations Supervisor

Yeo & Yeo HR Advisory Solutions; Kalamazoo (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

Metro in Kalamazoo County is seeking an Operations Supervisor to lead a team of coach operators, supervise scheduling and training, and dispatch drivers. The role also coordinates ADA administrative tasks and handles comments and complaints while maintaining routes and service quality.

Responsibilities include driver training, creating run books, and arranging special services. A strong focus on safety, regulatory compliance, and a positive culture is essential, with collaboration across unions.

Qualifications

• High school diploma with business-related training and supervisory experience.
• Valid Michigan Driver’s License and Commercial Driver's License Class B Passenger Endorsement.
• ADA compliance knowledge preferred.
• Ability to apply safety practices and manage hazardous conditions.
• Experience leading continuous improvement initiatives.
• Strong, clear communication and interpersonal skills at all levels.
• Experience working with union leadership in a bargaining environment.
• Demonstrates urgency, prioritization, and deadline adherence.
• Experience preparing reports, researching data, and interpreting information.
• Ability to plan, schedule, and organize personnel.
• Strong organizational and multitasking abilities; effective public presentation.
• Proficiency with MS Office, especially Excel.

Responsibilities

• Supervise, schedule, train, and dispatch Coach Operators.
• Coordinate ADA administrative tasks and compliance.
• Maintain bus routes; perform system maintenance duties.
• Receive and address comments and complaints; investigate issues.
• Conduct driver training and prepare agendas.
• Maintain run/route books and create special service or reroutes.
• Ensure safe work practices and regulatory compliance.
• Lead by example; foster a positive employee culture.
• Provide coaching and feedback to employees.

Skills

ADA compliance

Safety practices

Continuous improvement

Communication

Interpersonal skills

Union relations

Urgency & prioritization

Data analysis

Scheduling

Organization

Public speaking

Education

High School Diploma + business-related training; supervisory experience or equivalent

Tools

Microsoft Excel

Driver's License (Michigan)

Commercial Driver's License (Class B)

Job description

Are you a proven operations professional looking for an opportunity to lead a team, enhance operational efficiency, and ensure safe, dependable transportation services? If so, read on!

About Us

Metro is the public transportation provider serving Kalamazoo County, with a history that stretches back to 1900. Over the past 50 years, we’ve evolved into a modern, accessible, and community‑focused transit system. Metro operates 21 fixed‑route bus lines across the Kalamazoo area, including the cities of Kalamazoo, Portage, and Parchment, as well as major institutions like Western Michigan University and Kalamazoo Valley Community College. Our fleet includes 46 fixed‑route buses. We also operate Metro Connect, a federally mandated, county‑wide ADA paratransit service that provides curb‑to‑curb transportation for seniors and individuals with disabilities. Metro Link is a new microtransit service providing first mile, last mile and in-zone transportation. Metro Share provides transportation access to non-profit organizations who serve seniors and individuals with disabilities.

About the Opportunity

The Operations Supervisor is responsible for supervising, scheduling, training, and dispatching Coach Operators. In addition, this role coordinates administrative tasks and duties for the Americans with Disabilities Act (ADA). The Operations Supervisor performs system maintenance duties, receives, records, investigates, and responds to comments and complaints, maintains bus routes, and facilitates driver training.

Key Responsibilities

• Assigns labor and projects based upon the availability of staff and prioritization of project schedules.
• Dispatches drivers by answering telephones, monitoring the radio, and providing instructions to departmental personnel.
• Coordinates communication with the maintenance department, emergency services, police services, Deputy Directors, and other applicable parties.
• Performs system maintenance duties such as placing and maintaining bus stop signs and updating and maintaining the talking bus system.
• Receives, records, investigates, and addresses comments and complaints.
• Conducts driver training, which includes determining and preparing agendas for the training of new drivers and determining class and driving times.
• Maintains bus routes, which include creating run/route books.
• Creates special service arrangements, additional services, or reroute schedules to ensure adequate service.
• Ensures safe work practices and resolves safety issues within the department while ensuring compliance with all applicable regulatory standards.
• Leads and models a positive employee culture.
• Provides positive and constructive training, coaching, and feedback to employees.

About You

• High School Diploma and specialized training in business or a related field, and prior supervisory experience, or equivalent combination of education and experience.
• Valid Michigan Driver’s License and Commercial Driver's License with Class B Passenger Endorsement.
• Previous knowledge and experience with ADA compliance preferred.
• Knowledge of safety practices and hazardous conditions to provide a safe work environment.
• Demonstrated experience participating in and leading continuous improvement efforts.
• Strong, clear communicator and excellent interpersonal skills; proven ability to effectively and positively communicate with all levels within an organization.
• Previous experience working collaboratively within a collective bargaining environment; ability to develop and nurture strong, productive relationships with union leadership.
• Demonstrates a sense of urgency, prioritizes well, shows energy, responds to opportunities, instills urgency in others, and meets deadlines.
• Previous experience with preparing reports, researching information, gathering, analyzing, and interpreting data.
• Demonstrated experience planning, scheduling, and organizing personnel.
• Strong organizational, multi-tasking, and prioritizing skills.
• Ability to effectively present information and materials to the public.
• Proficient with Microsoft Office applications, specifically Excel.