Supervisor, Dispatch Operations

Forward Air Corp.; Irving (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer match

Generous Paid Time Off

Job summary

Forward Air Corp. is seeking an Operations Supervisor in Irving, Texas. The ideal candidate will supervise dockworkers and drivers, ensuring safe and efficient loading and unloading of freight. This role requires strong management experience and the ability to lead in a fast-paced environment.

Benefits include competitive compensation, comprehensive health insurance, a 401(k) plan with employer match, and generous paid time off, reflecting Forward Air’s commitment to their workforce's well-being.

Qualifications

• 5-7 years management experience in a high-volume, fast distribution environment.
• Strong leadership and flexibility to work weekends and nights.
• Knowledge of DOT rules and regulations.

Responsibilities

• Coordinate all activities of dockworkers and drivers to ensure efficient operations.
• Directly supervise loading and unloading activities.
• Provide training and performance feedback to team members.

Skills

Management Experience

Strong Team Player

Communication Skills

Time Management Skills

Education

Bachelor's degree in Management, Logistics, or Industrial Engineering

Tools

Forklift

Job description

• Locations 3800 Cabell Drive, Irving, TX, 75063, US (On-site)
• Job Category Operations: Individual Contributors

Job Description

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Company Overview

Forward Air (NASDAQ: FWRD) is a leading asset-light freight and logistics company, providing less-than-truckload (“LTL”), truckload, intermodal and pool distribution services across the United States and in Canada. We are a highly respected transportation and logistics Company with revenues in excess of $1B annually. As an industry leader, we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Operations Supervisor

Job Description

Forward Air is looking for a capable and dedicated individual to work as an Operations Supervisor. The qualified candidate will coordinate all activities of dockworkers, drivers and other support personnel. The Operations Supervisor will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, the supervisor will provide dockworker and driver training, performance feedback, and provide disciplinary recommendations when necessary. Previous experience with cargo operations is plus.

Core Responsibilities & Duties

• Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
• Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
• Assign job tasks to workers according to unloading and loading schedules
• Provide guidance to subordinates on goals and objectives on a weekly basis
• Ensure proper maintenance of facility, forklift equipment, trailers and handling supplies
• Execute appropriate load plans and proper load balance to ensure safe vehicle operation
• Coordinate work assignments, monitor performance, and provide training on relevant job duties
• Maintain facility appearance, condition and security
• Perform facility inspections
• Assist in the loading and unloading of trailers
• Other duties as assigned

Qualifications

• Must have management experience (5-7 years preferred), in a high-volume, fast distribution environment
• Bachelor’s degree or higher in Management, Logistics, or Industrial Engineering preferred
• Previous route planning experience
• Strong team player that thrives in a fast-paced environment
• Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
• Prior air freight experience is required
• International/Import experience is a plus
• Must possess demonstrated leadership ability
• Knowledge of proper freight handling techniques
• Ability to communicate effectively with all levels of operations
• Must be flexible to work weekends and nights
• Forklift and general freight handling experience
• Knowledge of Department of Transportation (DOT) rules and regulations
• Experience with a contingent workforce during peak seasons
• Must be able to frequently lift and/or move up to fifty (50) pounds
• Must be able to occasionally lift and/or move up to ninety (90) pounds

Skills

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast paced environment
• Have strong time management skills and the ability to work well under pressure
• Ability to communicate effectively with all levels of operations
• Strong team player that thrives in a fast-paced environment
• Excellent communication and problem solving skills

Forward Air is an Equal Opportunity employer.

WHAT WE OFFER

• Compensation: Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
• Health: Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
• Wealth: 401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
• Time: 7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
• Culture: A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.