Operations Supervisor

Radial; False Pass (AK); On-site; USD 66,000 - 112,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401K matching after 6 months

Generous PTO

Job summary

Radial is seeking an Operations Supervisor to establish KPIs, oversee audits, and drive quality improvements in the Allentown Fulfillment Center. You will collaborate with teams to meet safety, quality, and productivity standards while guiding associates to align with the Radial Operating Model.

The role requires strong leadership, analytical skills, and experience in warehousing or distribution. On-site work in Allentown, PA with a comprehensive benefits package and opportunities for career

Qualifications

• Strong analytical and problem-solving skills.
• Professional verbal and written communication skills.
• Leadership abilities with team coaching and mentoring.

Responsibilities

• Establish KPIs for each warehouse department.
• Supervise day-to-day activities and ensure safety, quality, and productivity.
• Lead continuous improvement initiatives and respond to daily issues.
• Coordinate shift planning and train personnel per company guidelines.
• Ensure compliance with OSHA, HazMat, and DOT regulations.

Skills

Analytical skills

Communication skills

Leadership

Education

Bachelor's degree preferred

Tools

MS Word

MS Excel

PowerPoint

WMS

Job description

Operations Supervisor

Job Number: JO-2606-11309

Location (City, State): Allentown, PA

Employee Group: Regular

Shift: Day

Travel: 0%

Site Name: Allentown Fulfillment Center

Is Remote Eligible: No

Pay: $65,900.00 - $111,900.00 per year

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About Radial

At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for an Operations Supervisor.

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands

Role Summary

The Operations Supervisor will establish KPIs for each department in the warehouse. Manage all process and product-quality audits. Launch initiatives with teams to improve overall quality. Investigate sensitive cases. Provide Customer Service with crucial information to assist with customer interactions and cases. Supervise the day-to-day activities/mechanisms in accordance with the SOP's, holding a team of associates accountable to standards of safety, quality, and productivity.

Responsibilities

• Actively contribute to the development of Radial direct reports
• Manage temporary workforce.
• Execute on productivity and daily goals through execution to the Radial Operating Model
• Keep a safe and clean work environment.
• Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT
• Responsible for associate level of safety, quality, and productivity performance
• Solve and respond to daily issues.
• Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures.
• Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for outbound activities.
• Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines.
• Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution.
• Implement specific objectives and performance measures for all shift personnel to maximize productivity.
• Lead fulfillment special projects, as needed.
• Accountable for achieving production objectives.
• Monitor all production and personnel statistics and reporting in support of the department's operation.
• Reinforce policy and procedure compliance.
• Participates in the recruiting and selection process.
• Conducts performance reviews and implements corrective action as appropriate.
• Implementing performance improvement plans and disciplinary actions.
• Interacts with peers and related staff across all departments on the implementation of fulfillment strategies.

Qualifications

• College Degree preferred; HS Degree/GED Required
• Prior experience preferred working in Warehousing, 3PL, Distribution or Manufacturing environment but not required.
• Strong analytical and problem‑solving skills
• Proficient in MS Word, Excel, and Power Point
• Bilingual English/Spanish desired but not required.
• Ability to maintain a positive attitude while multi-tasking, managing, coaching, and mentoring teams to be successful and work efficiently in a fast‑paced environment.
• Strong process improvement skills (ability to develop and implement processes.
• Must have demonstrated leadership and strong interpersonal skills
• Professional verbal and written communication skills.
• Knowledge of WMS is desired.
• Must be able to lift 50lbs.

Travel

• This position is not remote. Travel is not required.

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more!

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.

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