Operations Supervisor

American Medical Response; Erlanger (KY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Operations Supervisor to oversee daily operations and ensure quality service delivery. This role involves direct management of field staff, maintaining communication with various agencies, and ensuring compliance with operational standards. The ideal candidate will have a strong background in EMS, leadership skills, and a commitment to patient care. Join a dynamic team that values your contributions and offers opportunities for growth in a supportive environment. If you're ready to make a difference in emergency medical services, this position is for you.

Qualifications

• High School diploma or GED required, CPR and ACLS certification preferred.
• Three years of EMS experience and paramedic field experience required.

Responsibilities

• Directs and evaluates field employees, ensuring quality operations.
• Acts as a liaison with patients and public safety agencies.
• Maintains staffing levels and oversees equipment and supplies.

Skills

Leadership

Communication

Operational Management

Patient Care

Crisis Management

Education

High School Diploma or GED

CPR Certification

ACLS Certification

Job description

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Job Title

Operations Supervisor/Crew Chief

Reports To

Operations Manager or Senior Operations Supervisor

Department

Operations

Location

Erlanger, KY

Position Summary

The Operations Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, and other operational support functions as assigned by the Operations Manager.

Essential Duties and Responsibilities

1. Directs, monitors, communicates with, and evaluates all field employees in his/her assigned area.
2. Acts as a liaison with patients, public safety agencies, training institutions, hospital personnel, and other system users.
3. Ensures maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
4. Assists with preparation of employee evaluations and field crew contact reports.
5. Ensures PCRs and other field paperwork are reconciled daily in conjunction with PCR processing.
6. Ensures operational response exceptions are brought to closure with appropriate action.
7. Provides staff counseling and guidance and information regarding AMR Operations.
8. Promptly investigates incidents involving assigned units of personnel, including filling of internal and external reports and counseling staff.
9. Ensures maintenance of adequate staffing levels, equipment, and medical supplies for field units.
10. Implements and enforces company policies and standards.
11. Performs direct ALS patient care activities.
12. Maintains communication with other agencies and departments.
13. Serves on committees with other departments to set policies and generate ideas.
14. Performs other related duties as required.
15. Prepares reports and manages projects as assigned by Operations Manager or Regional Director.
16. Maintains availability during disaster situations or mass casualty incidents and assists in any capacity needed.
17. Attends scheduled meetings as required by Operations Manager or Regional Director.
18. Responsible for complying with all local, state, and federal employment laws and company policies.
19. Responsible for supervising, directing, and developing subordinates, including completing performance reviews, counseling sessions, etc.
20. Responsible for developing and maintaining department budgets.
21. Responsible for adhering to all company policies and procedures.
22. Directs AMR resources during mass casualty/disaster operations.
23. Adheres to and complies with information systems security.
24. Attends information security training when offered. Reports information systems security problems.
25. Mentors employees, conducts performance evaluations, counsels, and provides disciplinary actions to assigned personnel, and works to facilitate individual and team development that drives positive results.
26. Champions affirmative action efforts in all aspects of employment, including but not limited to staffing, training, promotion, etc. Responsible for compliance with and enforcement of company/department policies and procedures.

Education, Licensing, Certification

Minimum Qualifications:

• High School diploma or GED. Current CPR, PHLTS, and ACLS certification, or equivalent credentials. Some advanced education preferred.

Experience

• Three years EMS experience required.
• Paramedic field experience required.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, supporting veterans and providing reasonable accommodations for individuals with disabilities. Check out our careers site benefits page to learn more about our benefit options.