Operations Supervisor

DO & CO AG; Des Plaines (IL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Daily meals included

401K and medical benefits

Job summary

DO & CO AG in Chicago is seeking an Operations Manager to oversee day-to-day operations of the main kitchen and commissary, ensuring seamless coordination between units and departments while upholding the company's hospitality standards. You will supervise packing, transportation and flight handoffs, coach production teams, and maintain compliance with airline and airport requirements.

The role requires flexibility to work varied shifts, including nights and weekends, and a hands-on, data-driven

Qualifications

• Hands-on, problem solving, solutions-driven approach; ready to roll up sleeves.
• Passionate about high-end cuisine and delivering exceptional service.
• Meticulous attention to detail; data-driven and able to explain data.
• Mentor and train new and existing team members.
• Efficient and decisive with multiple priorities.
• Hands-on understanding of the whole unit to drive practical improvements.
• Airport security clearance required (TSA/US Customs 49 CFR 1542.209) and badge.
• Able to work long hours on foot in variable temps.
• Flexible to work nights, weekends and holidays.

Responsibilities

• Manage daily operations including packing, transportation, logistics, food production and dispatch.
• Supervise processing time to avoid delays and missing items.
• Ensure timely communication of updates to all departments.
• Motivate, train, schedule, and assist dishwashing, packing and assembly teams; ensure airline/airport rule compliance.
• Improve packing and rotating equipment efficiency.
• Ensure punctuality and accuracy of flights handoffs to aircraft crew.
• Disseminate operational information to affected departments with urgency.
• Perform monthly inventory and assist with specification changes.

Skills

Hands-on

Problem solving

Data driven

Mentorship

Attention to detail

Decision making

Shift flexibility

Security clearance

Job description

We have an incredible opportunity for a dynamic, energetic, and eager Operations Manager in Chicago!

About DO & CO

We have a passion for hospitality culinary delights on every elevated floor and in the sky. With our three business segments, Airline Catering, International Event Catering, Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

About The Position

Assist the Operations Manager to ensure smooth daily operations of two business units - the main kitchen and commissary. The Operations Supervisor will work to foster a supportive and positive relationship between units and departments. Maintain DO & CO standards to exceed clients’ expectations.

Responsibilities:

• Manage daily operations activities such as but not limited to packing, transportation, logistics, food production and dispatch.
• Supervise processing time to avoid delays and missing items.
• Ensure information including any updates is communicated accurately and timely to each department.
• Motivate, train, schedule, and assist all dishwashing, packing, and assembly teams. Ensure compliance with all airlines, airports, ports and all other applicable rules/regulations.
• Manage and increase efficiency of packing and rotating equipment.
• Ensure punctuality and accuracy of assigned flights including handoff to aircraft crew.
• Manage and disseminate all incoming operational information to affected departments; working with urgency and according to internal company rules.
• Perform monthly inventory and assist with necessary changes in specifications.

Qualifications:

• Hands-on, problem solving, solutions-driven approach needed. Be ready to roll your sleeves up and provide the best possible service to our partners.
• Passionate about high-end cuisine, a love of food, and motivation to deliver exceptional service.
• Meticulous attention to detail. Data driven with the ability to manipulate and explain the data.
• Manage mentorship and training of new and existing team members.
• Efficient and decisive decision maker with the ability to manage several competing priorities.
• Have a great understanding and working knowledge of the whole unit and be the expert in delivering practical actions for its improvement by taking a hands-on approach.
• All airport-related positions require applicants to successfully complete the mandatory airport security clearance process for their assigned location. This includes meeting all TSA and U.S. Customs requirements, as outlined in 49 CFR
• 1542.209, and obtaining the appropriate airport-issued identification badge (e.g., SIDA, AOA, or equivalent), in accordance with local airport authority regulations.
• Ability to work long hours on foot and in environments with varying temperatures.
• Flexibility to work different shifts (including nights, weekends, and holidays) based on business needs.

What We Offer:

• Competitive Pay $65,000-$70,00
• Daily Complimentary Meals (Breakfast, Lunch and Dinner)
• FT employees are eligible for 401K and medical benefits: medical, dental, and vision.
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas and leveraging our impeccable standard for hospitality.
• Genuine career development opportunities, both nationally and internationally.
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry by attending world-class events.

Diversity & Inclusion Statement

DO & CO provides equal employment opportunities. Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristics.