Operations Supervisor

River Valley Transit; Connecticut; Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Employer-paid retirement plan

Life insurance

Paid time off

Job summary

River Valley Transit in Middlesex County seeks an Operations Supervisor to oversee bus operators, dispatch daily routes, and ensure safe, timely service. You will train staff, monitor performance, and coordinate with the Operations Manager to keep service running smoothly.

Responsibilities include supervising operators, addressing operational issues, handling trip planning, maintaining logs, and ensuring compliance with safety regulations.

Qualifications

• Ability to supervise employees and manage drivers, dispatchers, and customer service staff.
• Strong customer service and communication skills.
• Proficiency with scheduling software and Microsoft Office.

Responsibilities

• Supervise bus operators in their duties and ensure safe operation of vehicles.
• Act as dispatcher when required, handling trip requests, planning, confirmation and cancellations.
• Maintain daily trip logs, driver manifests, and logs; monitor performance and enforce policies.
• Investigate incidents, coordinate with operators and authorities, and identify root causes for training.
• Assist in inclement weather operations and respond to emergencies.
• Prepare performance reports and maintain effective communication with drivers and the public.

Skills

Supervisory ability

Customer service

Communication skills

Computer literacy

Scheduling software

Tools

Microsoft Office

Scheduling software

Job description

Join River Valley Transit: Make a Difference in Middlesex County!

Are you looking for a career where your daily work genuinelyimproves your neighbors' livesand strengthens your community?

Estuary Transit District, operating as River Valley Transit, is the vital link connecting Middlesex County residents. We provide over400,000 essential trips annually, ensuring access to jobs, crucial medical appointments, education, and shopping. When you join our team, you're not just taking a job—you're becoming a key player in community connectivity and a champion for residents.

Why Choose River Valley Transit?

Our employees are proud to know they are making a difference every single day. We are committed to recognizing that contribution by offering acompetitive compensation packageandunparalleled stability.

Your Outstanding Benefit Package

• Exceptional Health Coverage:Access the same comprehensive Health, Dental, and Vision benefitsoffered to CT state employees.
• Secure Your Future:Enjoy anEmployer-Paid Retirement Plan—a significant advantage that secures your financial future without requiring employee contributions.
• Peace of Mind:Employer-Funded Life Insuranceis provided for all staff.
• Time to Recharge:Benefit from aGenerous Paid Time Off Policythat recognizes the importance of work-life balance.

Position Overview

Operations Supervisors are responsible for the bus operator’s supervision; reporting of operational problem areas; bus operator training; vehicle dispatching and supervision; and performing other duties as assigned.

When required, will act as a dispatcher, involving taking requests for transportation services from eligible clients and members of the general public (including explaining how clients can use the system); assisting passengers with trip planning; handling scheduling, confirming, and cancellation of trips; preparing daily trip logs of drivers; maintaining two-way communication with drivers throughout the day, and handling other clerical duties as assigned.

Essential Job Functions

1. Supervises bus operators in the performance of their duties.

• Ensure safe operation of vehicles by performing road supervision and on-board performance reviews and identifies areas for re-training.
• Assists with training program, including conducting training courses.
• Receives operator input and transmits suggestions, comments, and ideas to the appropriate person.
• Monitors operators’ conduct and performance daily to ensure compliance with company policies, applying disciplinary action when required.
• Conducts on-time performance checks daily.
• Assist drivers in handling all situations on a daily basis.

1. Reports operational problem areas.

• Investigates accidents and assists in getting service back in operation.
• Assist operators and authorities on accident scene when possible.
• Advises office, operators and others of action taken at accident scene to get service back in operation.
• Determines root cause of accidents and incidents in order to provide training and/or policy improvements.
• Assist in inclement weather operations.

III. Corrects minor operational problems on the scene.

• Redirects late buses when necessary.
• Relays assignment changes to operators as needed.
• Responds to emergencies involving employees and/or passengers.

Monitors bus stop signing program.

• Maintains record of damaged signs for reinstallation.
• Evaluates need for new or relocated bus stop signs as appropriate.

Reviews vehicle servicing operations on evening shift

• Checks to make sure that the vehicles are properly cleaned inside and out until the end of the shift daily.
• Prepares written documentation as to vehicle cleanliness for Operations Manager.

1. Acts as dispatcher as needed.

• Assist customers with trip planning and scheduling based on: a) their physical condition, b) the unique features of the route system (including off-route scheduling) and transit-on-call and c) detailed working knowledge of the location of streets, roads, and highways and the geographical conditions of the service area.
• Assess the client’s needs and handles scheduling, confirmation, and cancellation of trips from daily requests as well as pre-booked standing orders. Group service requests into the most efficient tours in order to prevent redundancies and make the best use of all vehicles.
• Meet and/or exceed ETD customer service and dispatching standards and assist the Operations Manager to respond to road call emergences and vehicle accidents; assist in meeting ETD’s vehicle emergency service standards. Operate the buses in service in an emergency.
• Ensure that vehicle service hour records (including driver manifest reports and logs) are accurate and up to date. Manage the direct collection of all fares and ensure that the cash collection and reconciliation meet the standards established by the District.

• Performs other duties as assigned.

Requirements

• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments. Demonstrated ability to manage and supervise drivers, customer service personnel, and dispatchers.
• Working knowledge of the business and operational aspects of running a shuttle-based public transportation system. Knowledge of federal, state, and local safety regulations, protocols, and/or procedures. Working knowledge of the location of streets, roads, and highways and the geographical conditions of the service area.
• Demonstrated customer service skills and ability to meet multiple deadlines.
• Ability to gather data, to compile information, and prepare reports. Ability to develop and maintain recordkeeping systems and procedures.
• Connecticut Driver’s License and Public service license, CDL class B with airbrakes and P endorsement.
• Ability to type necessary reports, forms, and correspondence as needed.
• Ability to pass a DOT drug and alcohol test and DOT physical.
• Ability to communicate the features of each service [route services (including off-route stops) and transit on call] to the general public.
• Ability to establish and maintain an effective working relationship with drivers, human service agencies, and the general public.
• Good oral and written communication skills
• Basic knowledge of computer skills, including ability to use scheduling software and Microsoft Office.

Note: this job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.