Operations Supervisor

CVS Pharmacy; City of White Plains (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

CVS Pharmacy recherche un superviseur des opérations pour diriger l'équipe du magasin et garantir un service client de qualité. Le poste implique la gestion des opérations quotidiennes, le soutien à la direction du magasin et l'engagement envers l'excellence du service. Les candidats doivent détenir des compétences analytiques et de communication avancées, et être prêts à travailler selon un horario flexible.

Benefits

Affordable medical plan options

401(k) plan including matching company contributions

Employee stock purchase plan

Wellness screenings and tobacco cessation programs

Tuition assistance and flexible work schedules

Qualifications

• Compétences en communication, supervision et influence avancées.
• Capacité à gérer un emploi du temps flexible, y compris les quarts tôt le matin, la nuit et le week-end.
• Capacité à travailler des heures supplémentaires et à gérer des urgences.

Responsibilities

• Gérer l'équipe du magasin, affecter et suivre les tâches de l'équipe.
• Garantir l'exécution des procédures d'ouverture et de fermeture du magasin.
• Assurer un service client de qualité en traitant les problèmes des clients.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Supervision skills

Influencing skills

Education

High School diploma or equivalent

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:

1. Management

• Work effectively with store management and store crews

• Supervise the store’s crew through assigning, directing and following up of all

activities

• Effectively communicate information both to and from store management and crews

2. Customer Service

• Assist customers with their questions, problems and complaints

• Promote CVS customer service culture. (Greet, offer help, and thank)

• Handle all customer relations issues in accordance with company policy

and promote a positive shopping experience for all CVS customers

Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)

• Maintain customer/patient confidentiality

3. Merchandise/Presentation

• Price merchandise

• Stock shelves

• Support the planning, execute the displays, sign and inventory of weekly,

promotional, and seasonal merchandise

• Support the planning, execute the display and maintenance of off-shelf merchandise

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.25 - $26.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visithttps://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 09/07/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.