QUALITY CONTROL CASE REVIEW SUPERVISOR

NYC Department of Social Services; New York (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

The NYC Department of Social Services is seeking a Quality Control Case Review Supervisor to oversee case review operations, ensuring compliance with federal and state regulations. The ideal candidate will have strong supervisory skills and a degree from an accredited college, with a focus on quality management and regulatory adherence.

Benefits

Public Service Loan Forgiveness Eligibility

Inclusive Equal Opportunity Employer

Qualifications

• 3 years of progressively responsible administrative experience.
• Experience supervising clerical/administrative work of moderate difficulty.
• Ability to interpret Federal/State regulations.

Responsibilities

• Supervise Quality Control Case Reviewers.
• Ensure compliance with SNAP regulations.
• Train staff on state policies and procedures.

Skills

Supervisory Skills

Analytical Skills

Knowledge of Federal/State Regulations

Education

Baccalaureate degree from an accredited college

Job description

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APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE.

The Office of Quality Assurance & Fiscal Integrity (OQA & FI) ensures the integrity, efficiency and regulatory compliance of Agency operations, advising programs of potential risks and vulnerabilities. They also ensure FIA programs such as Food Stamps, Cash Assistance and Medicaid operate with a high level of accuracy and integrity, monitoring these programs to find potential threats to integrity, ensuring compliance and adherence to best practices and relevant policies, while staying abreast of legal and federal, state and city regulatory requirements.

OQA & FI is recruiting for one (1) Principal Administrative Associate III to function as a Quality Control Case Review Supervisor who will:

• Supervise and provide guidance to Quality Control (QC) Case Reviewers assigned to conduct reviews for either the Enhanced Quality Assurance System (EQAS) or the State Case Review units. Provide guidance and clarification to QC Case Reviewers on Federal/State rules and regulations to ensure adherence to the SNAP Source Book
• Ensure that Case Reviewers assigned to the State Case Review unit evaluate and review all cases found in error status by the New York State Office of Temporary and Disability Assistance (NYSOTDA). Review the corrective action memorandums and supporting documentation on State OTDA error findings to assess the accuracy, validity and integrity of the material.
• Monitor the preparation and submission of detailed correspondence and documentation to be sent to New York State Quality Control regarding disagreements to their error findings to ensure the accuracy of audit results reponed to CA and NCA centers.
• Be responsible for the supervision of Non-Cash Assistance (NCA) EQAS SNAP reviews to obtain information on the current financial status and eligibility factors in each case. Ensure that QC reviews replicate Federal/State QC methodology and comply with the directives and protocols outlined in the Federal Nutrition Service (FNS) Handbook.
• Research and interpret Federal/State regulations and policies to determine whether City's Procedures have been properly applied and are in compliance with the State.
• Train QC Case Reviewer on these rules and procedures on an on-going basis to keep current with departmental procedures and Federal, State and City revisions. Ensure subordinate staff attend appropriate training sessions conducted by other State and City offices to improve unit performance.
• Assign and review work of subordinates; when appropriate return for needed correction, additions, and/or further clarification. Maintain internal controls and supervisor case notes for tracking that appropriate follow-up work is completed accurately and within mandated deadlines.
• Be responsible for the review of finalized cases to ensure that QC workbooks are completely documented, SNAP budget computations are accurate, third-party collateral clearances and system matches are processed and documented as required following FNS guidelines. Ensure that the eligibility and payment accuracy decisions on cases under review are correct, complete and recommended corrective actions are in accordance with mandated procedures.
• Supervise the preparation of detailed analysis of error causation, timing and fiscal impact of specific errors on case-by-case basis summarizing error findings to be used in planning corrective actions initiatives.
• Supervise the preparation of detailed narrative summaries on all SNAP payment error findings, detailing the causation, timing, error element, error amount and fiscal impact of specific errors needed for analysis, error tracking and development of corrective action initiatives.
  
  

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Government Administration

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