Operations Supervisor

Total Quality Logistics; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) match

Tuition reimbursement

Training reimbursement

Employee discounts

Financial wellness

Career advancement

Referral bonuses

Job summary

Total Quality Logistics in Charlotte, NC is seeking a Sales Support Supervisor to lead a team of sales support professionals and drive performance. You will hire, train, coach, and manage staff to meet departmental and company objectives while collaborating with Sales Leadership and LAEs on staffing needs.

Ideal candidates have prior leadership experience, excel at communication, and thrive in a fast-paced environment.

Qualifications

• Leadership experience required.
• Ability to thrive in a fast-paced environment with shifting priorities.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Advanced computer skills including proficient knowledge of Microsoft Excel.
• Willing and able to travel up to 20% for office visits and leadership meetings.

Responsibilities

• Lead and develop team members to improve performance and meet department and company objectives.
• Coordinate with Sales Leadership and LAEs to determine staffing needs for sales support.
• Maintain customer relationships with sales leadership and facilitate staffing discussions.
• Drive company focus items and operational improvements.
• Oversee interview, candidate evaluation, and hiring processes.
• Coach staff on leveraging technology and automation to maximize efficiency.
• Monitor team performance and identify issues, implementing solutions.
• Contribute to reporting and productivity evaluations.

Skills

Leadership

Communication

Analytical

Excel

Fast-paced

Travel

Job description

Overview

As a Sales Support Supervisor (SSS) you will lead a team of sales support employees in day-to-day responsibilities, operations and overall performance. We are built on the foundation of teamwork, so your core responsibilities will be hiring, training, developing, and assisting a dedicated support team, ensuring a high-level of production. As a leader in sales support, you are in the seat to drive TQL’s top accounts to success and accelerate growth, by effectively managing support needs.

What’s in it for you

• Competitive compensation
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
• Advancement opportunities with structured career paths
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing

• Coach and develop team members to improve performance and exceed department and company objectives
• Identify accounts that meet the business need for sales support staffing through the collaboration with Sales Leadership and LAE’s on requirements to qualify for support and ongoing expectations towards retaining support staff
• Maintain customer relationships with sales leadership and facilitate conversations regarding sales support staffing needs
• Advocate for and drive company focus items
• Manage the interview, candidate evaluation, and hiring process
• Coach sales support staff on opportunities to maximize account efficiency through the use of technology and automation
• Monitor the team to proactively identify issues, streamline functions, and offer solutions for overall process improvement
• Contribute with reporting and productivity evaluations, with ongoing re-evaluation of sales support performance metrics
• Oversee time management, attendance, productivity and policy compliance
• Development of future leaders in the department/company
• Assist and provide coverage for Sales Support Managers as needed

Qualifications

• Previous leadership experience required
• High level performer in current role
• Ability to work in a fast-paced environment with quickly changing priorities
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Advanced computer skills including proficient knowledge of Microsoft Excel
• Willing and able to travel up to 20% for office visits, support needs, and leadership meetings

Where you’ll be

200 Regency Executive Park Dr. Charlotte, NC 28217

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered