Operations Supervisor

Total Quality Logistics; Tampa (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Health, dental and vision coverage

401(k) with company match

Tuition and training reimbursement

Employee discounts

Financial wellness planning

Advancement opportunities

Employee referral bonuses

Great Place to Work award wins

Job summary

Total Quality Logistics in Tampa, FL is seeking a Sales Support Supervisor to lead a team responsible for day-to-day operations and performance. You will hire, train, and develop staff, ensuring high production while driving top accounts to success through effective support and collaboration with Sales Leadership.

As a leader in sales support, you will coach team members, manage staffing needs, and oversee hiring processes.

Qualifications

• Previous leadership experience required.
• High level performer in current role.
• Ability to work in a fast-paced environment with quickly changing priorities.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Advanced computer skills including proficient knowledge of Microsoft Excel.
• Willing and able to travel up to 20% for office visits, support needs, and leadership meetings.

Responsibilities

• Coach and develop team members to improve performance and exceed department and company objectives.
• Identify accounts that meet the business need for sales support staffing through collaboration with Sales Leadership and LAEs on requirements to qualify for support and ongoing expectations towards retaining support staff.
• Maintain customer relationships with sales leadership and facilitate conversations regarding sales support staffing needs.
• Advocate for and drive company focus items.
• Manage the interview, candidate evaluation, and hiring process.
• Coach sales support staff on opportunities to maximize account efficiency through the use of technology and automation.
• Monitor the team to proactively identify issues, streamline functions, and offer solutions for overall process improvement.
• Contribute with reporting and productivity evaluations, with ongoing re-evaluation of sales support performance metrics.
• Oversee time management, attendance, productivity and policy compliance.
• Development of future leaders in the department/company.
• Assist and provide coverage for Sales Support Managers as needed.

Skills

Leadership

Coaching

Communication

Analytical skills

Microsoft Excel

Travel up to 20%

Tools

Microsoft Excel

Job description

About the role

As a Sales Support Supervisor (SSS) you will lead a team of sales support employees in day-to-day responsibilities, operations and overall performance. We are built on the foundation of teamwork, so your core responsibilities will be hiring, training, developing, and assisting a dedicated support team, ensuring a high-level of production. As a leader in sales support, you are in the seat to drive TQL’s top accounts to success and accelerate growth, by effectively managing support needs.

What’s in it for you:

• Competitive compensation
• Comprehensive benefits package
• Health, dental and vision coverage
• 401(k) with company match
• Perks including tuition and training reimbursement, employee discounts, and financial wellness planning
• Advancement opportunities with structured career paths
• Employee referral bonus opportunities
• Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing:

• Coach and develop team members to improve performance and exceed department and company objectives
• Identify accounts that meet the business need for sales support staffing through the collaboration with Sales Leadership and LAE’s on requirements to qualify for support and ongoing expectations towards retaining support staff
• Maintain customer relationships with sales leadership and facilitate conversations regarding sales support staffing needs
• Advocate for and drive company focus items
• Manage the interview, candidate evaluation, and hiring process
• Coach sales support staff on opportunities to maximize account efficiency through the use of technology and automation
• Monitor the team to proactively identify issues, streamline functions, and offer solutions for overall process improvement
• Contribute with reporting and productivity evaluations, with ongoing re-evaluation of sales support performance metrics
• Oversee time management, attendance, productivity and policy compliance
• Development of future leaders in the department/company
• Assist and provide coverage for Sales Support Managers as needed

What you need:

• Previous leadership experience required
• High level performer in current role
• Ability to work in a fast-paced environment with quickly changing priorities
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Advanced computer skills including proficient knowledge of Microsoft Excel.
• Willing and able to travel up to 20% for office visits, support needs, and leadership meetings

Where you'll be: 601 South Harbour Island Boulevard, Tampa, Florida 33602

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered