Operations Manager

Aptive Environmental; Manchester (NH); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive annual salary

Performance bonus

Company vehicle provided

Company gas card provided

Company iPhone provided

Group Health, Dental, and Vision plans

Pet insurance

Life insurance, and EAP benefits

401K with employer match

Paid holidays and paid time off

Opportunity for advancement

Upbeat and exciting company culture

Job summary

Aptive Environmental is seeking an Operations Manager for its Manchester, NH area. This full-time role leads a service center, oversees staffing, payroll, inventory, and budget performance to drive EBITDA and growth.

You will collaborate with regional leadership to maintain exceptional customer service and a results-driven team culture, with opportunities for advancement and a competitive benefits package.

Qualifications

• 3+ years of management experience or a relevant bachelor's degree.

Responsibilities

• Manage customer and employee retention and service center EBITDA.
• Balance labor utilization with production to optimize efficiency.
• Oversee inventory and fleet within the service center.
• Direct hiring activities and coordinate with recruiting lead.
• Manage payroll for Service Professionals and Supervisors.
• Set goals and monitor performance with dashboards.
• Deliver excellent customer service to clients.

Skills

Management

Profit and Loss

Leadership

Education

Bachelor's degree in business/marketing/finance or related field

High school diploma (preferred)

Tools

US Driver's license

Job description

Location Zip Code

03103

Job Family

Operations Manager

We are seeking a hard‑working, innovative, detail‑oriented, and creative team player to join our Aptive team! This is a full‑time Operations Manager position located in the Manchester, NH area. The individual we are looking for is also someone that enjoys working in a team environment and excels at working at an individual level.

What We Offer

• Competitive annual salary
• Performance bonus
• Company vehicle provided
• Company gas card provided
• Company iPhone provided
• Group Health, Dental, and Vision plans
• Pet insurance, Life insurance, and EAP benefits
• 401K with employer match
• Paid holidays and paid time off
• Opportunity for advancement
• Upbeat and exciting company culture and much more!

Responsibilities

• Responsible for customer retention, employee retention, and service center EBITDA
• Continually monitor and balance labor utilization with production to optimize overall efficiencies
• Responsible for all inventory and fleet within the service center
• Use forecasted staffing needs and direct all hiring activities to ensure proper staffing for the service center while having constant communication with the recruiting lead
• Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center
• Set a clear vision and expectations for the work group
• Strive to achieve high operational efficiency and effective labor management
• Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services
• Execute plans provided for improvement and report progress
• Ensure a cohesive, service‑oriented, multidisciplinary team through staffing and retention of qualified individuals
• Meet KPI standards
• Work with talent team for hiring needs
• Create a positive atmosphere of learning and growth for all Service Professionals.
• Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools
• Review Service Professional performance metrics with the Operations Regional Manager
• Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes
• Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training
• Deliver excellent customer service to potential and existing customers

Qualifications

• At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field.
• Preferred a high school diploma or related education.
• General understanding of Profit and Loss.
• Active New Hampshire F-1 and F-2 Supervisory Licenses
• A US driver’s license that has been valid for a minimum of 3 years is required.
• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
• A drug test and background check will be performed on all new hires.
• Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter.