Operations Supervisor

White Lodging Careers; Bedford Park (IL); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Day 1 Benefits

Vacation/PTO with rollover

Paid Parental Leave

Wellness tools

401(k) with company match

Tuition reimbursement

Employee discounts on rooms/dining

Job summary

White Lodging is seeking a Guest Services Shift Supervisor to lead two hotel departments and uphold premium brand standards in our Illinois properties. The role focuses on delivering exceptional guest experiences, training teams, and maintaining daily operations with a strong service mindset.

You will run the shift, ensure checklists are completed, mentor staff, and assist in cross-training and certification programs. Hospitality experience is preferred.

Qualifications

• Excellent interpersonal skills and communication.
• Ability to lead multiple departments and guest-focused service.
• Hospitality experience preferred.

Responsibilities

• Provide leadership for two hotel departments and ensure smooth operations.
• Deliver the highest quality guest service and exceed expectations.
• Run the shift with attention to brand standards and checklists.
• Oversee department teams in the absence of the Department Manager.
• Ensure staff operate equipment safely and efficiently.
• Assist in training new associates and cross-train existing staff.
• Support certification programs and service excellence initiatives.
• Perform other duties as assigned.

Skills

Outgoing personality

Positive attitude

Adaptability

Hospitality experience

Job description

Description

Summary:
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the countries best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

What you'll do

• Provide leadership for two different departments of the hotel.
• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Run the "perfect shift" and ensure checklist items are complete.
• Ensure staff from both departments delivers on brand standards.
• Oversee departments in absence of Department Manager.
• Capable of performing all hourly functions and operating all equipment in department.
• Assist in training new associates and cross-training existing associates according to the Certification Program.
• Perform other duties as assigned.

What you'll bring

• An outgoing personality
• A positive attitude
• Adaptability
• Hospitality experience preferred

Other information

• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Paid Parental Leave
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Compensation starts at $18.90 to $21.00