Operations Strategy Associate (Fully Remote)

Clipboard; United States; Remote; USD 60,000 - 100,000; Full time

Benefits offered by this job

Remote-first

Flexible schedule

Impactful work

Job summary

Clipboard is an app-based marketplace that connects healthcare professionals with workplaces, enabling financial stability for workers and essential care to millions.

Clipboard is a remote-first company, founded in 2016, with a fast-paced startup culture. As a generalist on an Operations team you will own high-impact projects that touch customers, product and business outcomes, and you’ll have room to learn and grow. Compensation and placement depend on performance and experience.

Qualifications

• Role requires ability to handle diverse problems and adapt quickly.
• Strong curiosity and willingness to learn on the job.
• Excellent communication and collaboration across teams.

Responsibilities

• Redesign processes like converting customers from checks to eCheck to speed up cash conversion.
• Research and onboard AI agents for customer-facing efforts; build predictive analytics to detect bad payers.
• Lead quality task forces; manage teams of agents and handle workflows including customer interactions.

Skills

Generalist mindset

Problem solving

Team leadership potential

Job description

• This is a generalist role for an 'all-around athlete' who can handle diverse problems and is eager to flex into various responsibilities.
• You will work within one of our Operations teams, with projects that are high-impact and directly affect customers, product, and business.

What You May Do:

• Redesign processes like converting customers from checks to eCheck to speed up cash conversion.
• Research and onboard AI agents for customer-facing efforts, and build predictive analytics to catch bad payers.
• Lead quality task forces, manage teams of agents, and handle workflows including customer interactions.

Who We're Looking For:

• We value insatiable curiosity, first-principles thinking, and going to the source to find truth.
• We look for tenacity and persistence, bouncing back from failures quickly, and continuously learning.
• No experience is required; compensation and placement depend on performance and experience.

Why Join Clipboard:

• We are remote-first, offering flexibility, and a fast-paced startup environment that values curiosity and independence.
• Our hiring process rewards skills over credentials, and you'll have the opportunity to make a significant impact on both sides of the marketplace.

Clipboard

Clipboard is an app-based marketplace that connects healthcare professionals with workplaces, enabling financial stability for workers and essential care to millions. Founded in 2016, we are a remote-first team of over 1,000 people, profitable since 2022, and a top Y-Combinator company.