Operations Specialist

First Advantage Global operating Centre; Fishers (IN); On-site; USD 34,000 - 41,000; Full time

Job summary

First Advantage is seeking an Operations Specialist to join our Fishers, IN vehicle team. This on-site role involves handling documentation for fleet renewals, titles, registrations and licensing, and coordinating with multiple agencies to ensure timely processing.

The OS will document customer transactions, validate requests, request missing information, and update systems with registrations and plate details. Weekly reports on missing documents will be prepared for monthly renewals.

Qualifications

• High School Diploma or GED required.
• No prior related work experience required; transportation industry experience preferred.
• Strong computer navigation and multitasking across systems; Salesforce a plus.

Responsibilities

• Document inbound tasks in the RoadReady system and route to appropriate teams.
• Update TFMS with vehicle/location data as provided.
• Provide recurring reports to customers on required documents.
• Create ad hoc task folders, aid with citation management and title audits.
• Perform other duties as assigned by management.

Job description

We are seeking an Operations Specialist in Fishers, IN. This is an on-site work position, and individual will be required to report into our Fishers office.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission‑critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

We are seeking an Operations Specialist to join our vehicle team. This role will work with various federal, state, and country agencies to submit all necessary documentation required for fleet renewals, titles, registrations and licensing.

What You’ll Do:

A successfulOperations Specialist (OS)provides administrative support to ensure every customer transaction request, received via phone, mail, or email, is properly documented within our current tasking system, and manage the timely assignment of requests to the appropriate transactional queue.The OS will review the received request and/or documents to validate request is complete enough to provide to a transaction team for fulfillment. Ifadditional information is needed, the OS will follow up with the Requestor to obtain the documentation. The OS will update internal systems with faxed copies of registrations and plate information. The OS will also send weekly reports of missing documents to complete monthly renewals.

• Starting wage of $18 per hour or approximately $37,440 USD annually.
• Location: Position is in office-based in our Fishers, IN office.
• Hours: Monday – Friday, 8:00am – 4:30pm ET (40-hour work week)

Responsibilities:

• Ensure inbound transactional tasks from customers received via phone, mail, or e-mail, are appropriately documented within the tasking system (RoadReady)and routed to the appropriate operational teams for fulfillment.
• Update internal systems (TFMS) with updated location and/or vehicle information as provided by our customers.
• Provide recurring reporting to customers for required documents.
• Complete administrative tasks associated with ad hoc task folder creation, citation management, and title audit support.
• Performs other duties as assigned by management

What You May Need to be Successful:

• High School Diploma or GED Required.
• No prior related work experience required. Experience within the transportation industry or Bureau of Motor Vehicles preferred.
• Strong computer navigation skills. The ability to maintain and manage multiple computer systems simultaneously is required.Salesforce experience is a plus.
• Demonstrated proficiency in excel creating spreadsheets, v-lookup and pivot table functions.
• Excellent phone skills and ability to communicate effectively with internal and external customers, partners and stakeholders.

Other Knowledge, Skills, Abilities or Certifications:

• Must possess a high degree of attention to detail, adaptability and the ability to multi-task.
• Passion and enthusiasm for delivering an extraordinary customer experience.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams)
• Effectively communicate in a clear and concise manner.
• Self-motivated to achieve individual and organizational goals.
• Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to work collaboratively in a team environment.

_ The salary for this position is approximately $18.00 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

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_ Equal Employment Opportunities at First Advantage _
First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.