Operations Specialist (Thai Speaker) - Philippine-based

First Advantage; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional to join their remote team. This role emphasizes the importance of effective communication and relationship management, requiring proficiency in the Thai language. The successful candidate will be responsible for ensuring the accuracy of verification processes, maintaining documentation, and managing requests within service level agreements. If you are a disciplined individual with strong organizational skills and a passion for delivering quality service, this opportunity could be perfect for you. Join a dynamic team where your contributions will make a significant impact.

Qualifications

• 1+ year of experience in any field with strong communication and organizational skills.
• Proficiency in Thai language is required.

Responsibilities

• Ensure all verification requests are initiated correctly and timely.
• Maintain accuracy in documentation and follow-ups.

Skills

Communication Skills

Relationship Management

Initiative

Interpersonal Skills

Organizational Skills

Attention to Detail

Time Management

Stress Management

Team Player

Discipline

Thai Language Proficiency

Job description

Essential Duties and Responsibilities
• Ensuring that all requests/checks are initiated correctly within the Internal Service Level Agreement.
• Ensuring the accuracy of the verification attempts (templates, emails, faxes, verbal representations) done.
• Ensuring that timely follow-ups are finished as scheduled.
• Raising insufficiencies from the entities as soon as they are identified.
• Ensuring that all documentation relative to the verification activity is uploaded to the System.
• Ensuring that all requests/checks are initiated correctly within the Internal Service Level Agreement.

Job Qualifications
• At least 1 year working experience in any field
• With exemplary communication skills
• Effective relationship management skills
• Able to take initiative
• Good interpersonal skills
• Effective organizational skills
• High attention to detail and level of accuracy
• Good time management and stress management skills
• Team player
• Disciplined and is able to work Independently
• Must be proficient in using the Thai language
• Must be residing in the Philippines
• Remote work arrangement and day shift schedule

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.