Operations Specialist, Scheduling and Cell Logistics - Healthcare & Research - Analysts

Comforcehealth; Washington (District of Columbia); Remote; USD 150,000 - 200,000; Full time

Job summary

An established industry player is seeking an Operations Specialist to manage scheduling and logistics for patient treatment. This dynamic role involves monitoring schedules, resolving operational issues, and maintaining relationships with partners to ensure exceptional service delivery. You will play a crucial role in the manufacturing of cellular immunotherapy products, ensuring that operations run smoothly and efficiently. If you thrive in a fast-paced environment and have a passion for logistics and operations, this is a fantastic opportunity to contribute to life-changing healthcare solutions.

Benefits

Medical & pharmacy coverage

Dental/vision insurance

401(k)

Health saving account (HSA)

Flexible spending account (FSA)

Life Insurance

Pet Insurance

Short term and Long term Disability

Accident & Critical illness coverage

Employee Assistance Program (EAP)

Qualifications

• 3+ years of experience in scheduling, planning, operations, or logistics.
• Bachelor's degree or equivalent work experience required.

Responsibilities

• Act as primary scheduling contact for logistics partners and treatment centers.
• Monitor and troubleshoot patient treatment schedules and logistics.

Skills

Scheduling

Operations Management

Logistics

Supply Chain Management

Customer Service

Problem Solving

Education

Bachelor’s degree

Equivalent work experience

Tools

Salesforce CRM

Office 365

APEX

Oracle

SAP

Job description

Operations Specialist, Scheduling and Cell Logistics - Healthcare & Research

Job ID: 997069
Seattle, Washington
Job Type: Contract
Added - 04/11/25

Job Description

Innova Solutions has a client that is immediately hiring for an Operations Specialist.

Position type: Full-time, contract
Location: Remote
Duration: 12 Months

As an Operations Specialist you will:

The Global Operations Specialist, Scheduling and Cell Logistics will be the primary point of contact for our manufacturing and logistics partners, both internally and externally over the weekends. The specialist will be responsible for monitoring patient treatment schedules for the manufacturing of clinical and commercial autologous cellular immunotherapy products. The specialist will resolve real-time operational issues related to transportation, manufacturing, distribution, and administration. The specialist must maintain strong relationships with both internal and external partners to ensure best-in-class customer service is delivered to our patient treatment centers around the world. The primary duty of the Global Operations Specialist, Scheduling and Cell Logistics is to execute day-to-day operations, participate in projects and working groups with growth opportunity as operations permit, considering performance and alignment with development plan.

Education and Experience:

• Bachelor’s degree or equivalent work experience
• 3+ years of work experience in scheduling, planning, operations, logistics, and/or supply chain
• Experience working in Salesforce CRM, APEX, Oracle, SAP, and/or other comparable planning/scheduling/execution systems is preferred
• Experience working in a regulated environment (cGMP/FDA) is preferred
• Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word

Responsibilities:

• Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners
• Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
• Monitor collection, delivery, transportation, and manufacturing activities
• Troubleshoot and develop plans of action for issues throughout the patient journey
• Interact with internal and external stakeholders over the phone and email
• Ensure a positive end-to-end customer experience
• Execute urgent escalations and facilitate product returns and product replacements
• Input and maintain transactional data related to patient schedules within scheduling system
• Actively participate in tactical and other meetings as assigned
• Facilitate daily operations activities and meetings including shift turnover on rotating basis
• Provide real-time scheduling portal support to external users
• Monitor and triage requests and issues within the case management system

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

PAY RANGE AND BENEFITS:
Pay Range: Between $33.51 - $41.42 per hour.
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:
Innova Solutions offers benefits (based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:
https://www.innovasolutions.com/

Innova Solutions
Is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

Thank You!
Team Innova Solutions