Operations Specialist: Patient Care & Process Optimizer

Adapt-Health-LLC; Boynton Beach (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company match

Paid Time Off

Job summary

AdaptHealth LLC in Florida seeks an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify insurance authorizations, and manage data across EMR systems. The role emphasizes accuracy, regulatory compliance, and collaboration with cross-functional teams.

The position focuses on process improvement, quality metrics, and multi-tasking in a fast-paced healthcare environment, contributing to patient outcomes and service excellence.

Qualifications

• One year of relatable work experience required.
• High School Diploma or Associate’s degree in Healthcare Administration or related field.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service preferred but not required.
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare-certified environment is a plus but not required.
• Excellent verbal and written communication skills including analytical, problem-solving and decision-making abilities with attention to detail.
• Ability to multi-task in a fast-paced environment.
• Proficient computer skills – Microsoft Office and healthcare systems are a plus.
• Ability to work independently while following established procedures and directives.

Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross-functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Perform patient assessments and follow-ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Perform other duties as assigned.

Skills

Communication

Analytical

Problem-solving

Attention to detail

Education

High School Diploma

Associate's degree in Healthcare Admin/Related Field

Tools

Microsoft Office

Healthcare systems

Job description

AdaptHealth LLC in Florida seeks an Operations Specialist to support patient care and drive operational excellence. You will improve workflows, verify insurance authorizations, and manage data across EMR systems. The role emphasizes accuracy, regulatory compliance, and collaboration with cross-functional teams.

The position focuses on process improvement, quality metrics, and multi-tasking in a fast-paced healthcare environment, contributing to patient outcomes and service excellence.