Operations Specialist - Norfolk, VA

ISA Certified Arborist; Norfolk, Northern (VA, KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401K

Company laptop

Company cell phone

Job summary

Xylem Tree Experts is seeking an Operations Specialist to support administration, field operations, fleet management, DOT compliance, and safety at our Norfolk, VA office. The role emphasizes data input across platforms, reporting, and CRM usage to keep projects on track.

Experience in construction or a similar industry is preferred. A full-time onsite position includes health insurance, 401K, and company-provided laptop and phone, with occasional overtime during storms.

Qualifications

• Operations experience required; specifically, creating reporting, workflow, user management, and maintaining and expanding on the AMS software.
• Bachelor’s Degree is preferred or combination of education and experience.
• PMP Certification preferred.

Responsibilities

• Communicate with and resolve issues for Operations employees daily.
• Configure and customize resource loading of assets deployed in the field with input from officers.
• Create and maintain documentation and materials for users as new projects are developed and modified.
• Oversee all aspects of projects, set deadlines, and monitor progress.

Skills

Operations experience

Data reporting

Education

Bachelor’s Degree or equivalent

PMP Certification preferred

Tools

AMS software

CRM Software

Microsoft Excel

Microsoft Office

Android

Job description

• Pay or shift range: $50,000 USD to $60,000 USD
  This is an estimated pay range for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Travel Required : Yes

Description

Xylem Tree Experts is currently hiring an Operations Specialist, with experience in construction or a similar industry, to join the team at our corporate office in Norfolk, VA. The Project Manager is responsible for support of administration, field operations, fleet management, DOT compliance, and safety. The associate supports the team and business to maintain, manage, audit, and input data across all platforms. This role is in-office in Norfolk, VA.

• Regularly communicate with and resolve issues for Operations employees on a daily basis
• Configure and customize resource loading of assets deployed in the field with input from officers.
• Create and maintain documentation, application configuration, and assistance-related materials for users as new projects are developed and modified.
• Oversee all aspects of the project, set deadlines, and monitor and summarize project progress.
• Manage projects within CRM software system and collaborate with subject matter experts on new features and functionality, in conjunction with telematics.
• In depth working with Microsoft Excel.

Position Type/Expected Hours of Work

This is a full-time position and could require overtime during storm events. In certain circumstances, employee may be required to provide assistance to field personnel outside of normal working hours. A company cell phone and laptop will be provided.

Education and Experience

• Microsoft Office, business software, Android, and CRM Software
• Operations experience required; specifically, creating reporting, workflow, user management, and maintaining and continually updating/expanding on the AMS software.
• PMP Certification preferred.
• Bachelor’s Degree is preferred or combination of education and experience.

This position requires employee to be able to pass a background check and drug screen as required for this job.

Must meet I-9 requirements. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Affirmative Action/EEO statement: Xylem Tree Experts and Kendall Vegetation Services provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Reasonable Accommodation Statement

XKIG is an equal opportunity employer and complies with all federal, state, and local nondiscrimination laws, including the ADA. If you need a reasonable accommodation during the application or hiring process, please contact our Talent Acquisition team at 877-418-2999.

Benefits Offered:

This is a full-time position that offers health insurance benefits for medical, vision, and dental, as well as the option for enrollment in a 401K.

Paid Time Off (PTO)
Eligibility and accrual timelines vary by position with some roles gaining PTO immediately and others becoming eligible after a set period of employment. Details are provided during the hiring process and may vary for Union hires.

AI Usage Disclaimer:

As part of our commitment to efficiency and innovation, we may use artificial intelligence (AI) tools during the recruiting and onboarding processes. These tools assist with tasks such as resume screening, interview scheduling, and communication. All decisions regarding hiring and employment are ultimately made by our human team. If you have questions or concerns about this process, please contact our HR department.

Travel Required

Yes . Occasional travel may be required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.