Operations Specialist I - Cash Application (Hybrid)

First Citizens Bank; Danville (VA); Hybrid; USD 38,000 - 47,000; Full time

Job summary

First Citizens Bank in Danville, VA is seeking a Cash Application Operations Specialist to support the Commercial Services Operations function. You will post, reconcile and apply customer payments with accuracy, analyze remittance instructions and adjust accounts as needed.

This hybrid role requires collaboration across departments and strong Excel usage. This position emphasizes accurate data handling, documentation, and timely customer communication, with opportunities to work both inside and

Qualifications

• Requires a High School Diploma or GED with 1 year of clerical/administrative experience.

Responsibilities

• Answer inbound inquiries and resolve issues with strong service standards.
• Compose professional emails to internal and external customers.
• Contact customers about missing remittance information.
• Perform operational tasks and streamline workflow within the unit.
• Review payment/remittance instructions and apply to accounts/invoices.
• Identify and reconcile payment differences and post adjustments.
• Research payment histories for missing invoices/chargebacks.
• Use Excel to assist cash reconciliation and support transactions.
• Maintain documents and department records in systems.
• Use shared mailboxes and portals to retrieve remittance details.
• Extract receivable data with Document Direct and CIS for posting.
• Stay informed on applicable laws/policies affecting duties.
• Collaborate in a team environment and support department goals.

Skills

Data entry

Analytical skills

Problem solving

Excel

Customer service

Education

High School Diploma or GED

Tools

Document Direct

CIS

MS Office

Job description

Overview

The Cash Application Operations Specialist will work in the Cash Application Department supporting the Commercial Services Operations function. The candidate will be responsible for accurate posting, reconciliation and application of customer payments. This position will analyze remittance instructions and make informed decisions to ensure client and customer accounts are appropriately adjusted. Facilitates processes and associate workflow while ensuring compliance with all applicable regulations and policies. Maintains records or systems crucial for business operations. Answers inquiries and resolves issues, updating department records or systems accordingly, in alignment with service standards and business.

Location

Danville, VA. Hybrid role after initial training period; work inside and outside office. Candidates should live within a commutable drivable distance to our office in Danville, VA.

Responsibilities

• Service - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service.
• Compose professional emails to internals and externals customers.
• Contact customers and clients via email or phone regarding missing remittance information.
• Operational Support - Performs various operational tasks that occur during customer, vendor, and associate inquiries. Streamlines the workflow for other associates within the business unit through operational activities.
• Review payment and remittance instructions and apply to appropriate customer and client accounts and invoices.
• Identify and reconcile payment differences, post short/over payments, deductions, on account and partial payments and appropriately code all reconciling transactions.
• Research online history for payments of missing invoices and prior chargebacks and post applicable transactions.
• Utilize excel spreadsheets to assist with cash reconciliation and to support transactions.
• Documentation - Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials. Maintains and updates department records either physically or within a system.
• Utilize shared mailboxes and customer web portals to identify and retrieve remittance details.
• Utilize report archive system (Document Direct) and Client Information System (CIS) to extract receivable and remittance information to assist with payment application/reconciliation.
• Business Proficiency - Provides knowledge in the area of work. Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant. Utilizes product, system, or process familiarity to resolve problems and handle customer requests.
  • Work in a team environment, contributing to team goals and meeting obligations and commitments

Qualifications

High School Diploma or GED and 1 years of experience in clerical or administrative

Preferred Skills

• Knowledge and understanding of debits vs credit. Experience with balancing transactions.
• Courses in accounting preferred (past job experience acceptable)
• Proficient in Microsoft Office Suite (Outlook, Word & Excel)
• Mid-level Excel experience (basic formulas, reporting, etc)
• Strong Data Entry experience
• Exceptional analytical and problem-solving skills
• Excellent time management skills and proven ability to hit deadlines
• Demonstrated initiative and strong decision-making skills
• Excellent verbal and written communication skills
• Ability to work and interact with all departments throughout the organization
• Thrive in a fast-paced environment while continually maintaining a positive attitude and promoting teamwork across all departments
• Must be versatile and willing to cross-train and assist others as needed

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

$The base pay for this position is generally between $37,600 and $47,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.