Operations Specialist

Auto Hauler Exchange; Rochester (MI); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working arrangement

401(k) matching

Medical insurance

Vision insurance

Health insurance

Health Savings Account (HSA)

Life insurance

Paid time off

Job summary

Auto Hauler Exchange is seeking an Operations Specialist to support daily operational tasks in their growing online marketplace. Responsibilities include identifying issues within the platform, supporting customer relations, and managing data entry tasks.

The ideal candidate will have 1+ year of experience in a technical or operations support role. Benefits include hybrid work arrangements, 401(k) matching, and health insurance.

Qualifications

• 1+ year of experience in a technical support or operations support role.
• Familiarity with technology platforms or previous vehicle logistics experience.
• Excellent verbal and communication skills.

Responsibilities

• Identify outlying issues within the online marketplace.
• Serve as escalation point for customer issues.
• Analyze customer data and report findings to management.
• Facilitate ongoing relationships with enterprise accounts.

Skills

Technical support

Customer success concepts

Project management

Data entry

Microsoft Excel

Google Docs

Multitasking

Education

Bachelor's degree

Job description

Auto Hauler Exchange (AHX) is an innovative startup revolutionizing the auto transport and logistics industry. Our platform connects vehicle shippers and carriers to streamline vehicle transportation with real-time tracking, transparent pricing, and an easy-to-use interface. As we continue to grow, Auto Hauler Exchange is looking for an Operations Specialist to join our team!

Job Description

As an Operations Specialist with AHX, you will be responsible for daily operational administrative tasks that come with our rapidly growing online marketplace. One of the main responsibilities of this critical role is to identify outlying issues within our online marketplace, such as vehicles sitting in the Exchange for too long, carrier relations if a carrier is having an issue navigating our platform or with a shipment, accounts receivable/payable support, claims administration, and other operational administrative tasks. This position plays an active role in all phases of the account management lifecycle, including overseeing the initial setup and implementation of complex solutions and sophisticated programs. The Operations Specialist should also be able to assist our internal team and vendors with the technical aspects inside their role. This includes understanding our product and integrations inside and out, documenting our solutions, collaborating with vendors, and supporting product growth. This person will become very educated in the vehicle logistics space and also in B2B marketplace technology, and prior experience in either of these areas is a distinct plus.

Responsibilities

• Be a source of insights about our technology and communicate product and marketing needs back through the organization.
• Serve as escalation point for customer issues ensuring issues are resolved quickly by leveraging resources across the company.
• Provide recommendations to management based on customers' business needs and usage patterns – customer feedback.
• Analyze customer data and report findings to management.
• Facilitate ongoing relationships with enterprise accounts, as appropriate.
• Assist in identifying ideas for new products, services, and partners with the goal of increasing client retention and client growth.
• Serve as a catalyst for change and continuous improvement - leverage existing resources, develop new material, and working with other key personnel to refine and implement changes.
• Contribute actively to ongoing informal and formal dialogue and feedback processes with product management, technology, service and training to advance the product and service roadmap.
• Be engaged with colleagues and accounts and lead by example by personally owning and delivering against target for a small subset of clients and prospects.
• Data entry is a substantial piece of this role.

About You

• Bachelors degree is preferred, but not required.
• 1+ year of experience in a technical support or operations support role is highly preferred.
• Familiarity with technology platforms, or previous vehicle logistics experience a distinct plus.
• A motivated self-starter with an understanding of key customer success concepts and a passion for collaborating with customers will succeed in this role.
• A meticulous approach towards your work, and excellent project and time management skills.
• Strong multitasking skills and the ability to work within multiple technology platforms is required.
• A background with Excel and Google docs a distinct plus.
• Excellent verbal and communication skills is required.

Job Type

• Full-time

Benefits

• Hybrid working arrangement
• 401(k) matching
• Medical insurance
• Vision insurance
• Health insurance
• Health Savings Account (HSA)
• Life insurance
• Paid time off

Schedule

• 8 hour shift - 8:00 a.m. - 5:00 p.m., Monday - Friday

Auto Hauler Exchange is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.