Operations Specialist, Bluebikes

Rozgoo; Lawrence (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Lyft Urban Solutions operates six bikeshare systems and Bluebikes in the Boston area. We are seeking an Operations Specialist to support the General Manager in developing and executing operational plans that prioritize service quality and customer experience.

You will handle hands-on problem solving and contribute to big-picture projects to improve the Bluebikes system, with focus on daily field operations, data-driven insights, and stakeholder collaboration with city partners.

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft Urban Solutions powers the bike-sharing and scooter-sharing systems that move millions of people in over 60 cities worldwide. We built North America's first automated bike-share system and continue to lead the micromobility revolution. Our systems operate globally - from Citi Bike in New York to BIXI in Montreal, Divvy in Chicago, Capital Bikeshare in DC, and iconic systems in Austin, Barcelona, Bogota, Boston, Buenos Aires, Columbus, Detroit, Dubai, London, Madrid, Mexico City, Monaco, Pittsburgh, Portland, Rio de Janeiro, San Francisco, Toronto, and beyond.

We're not just technology providers - we operate these systems, building the software, hardware, and operations that make urban micromobility work at scale.

Ready to shape how millions of people move through their cities every day?

Lyft Urban Solutions is the operator of six bikeshare systems across the country, including Bluebikes, the Boston area’s public bike share system. We’re looking for an Operations Specialist who wants to continue the micromobility revolution.

As the Operations Specialist, you will support the General Manager of Bluebikes in developing and executing operational plans with a consistent eye towards service quality, operational excellence, continuous improvement, and the overall customer experience. You’ll roll up your sleeves for some hands-on problem solving, while also tackling big picture projects to improve the Bluebikes system.

If you share our vision for active transportation that empowers local communities, reduces our environmental footprint, and brings people together, then we’d love to meet you!

Responsibilities:

• Ensure smooth daily field operations: monitor performance, create/refine playbooks and SOPs, support workforce planning, oversee aspects of contractor relationship management, and perform occasional quality checks in field and depot
• Conduct deep-dive analysis to identify root causes of issues, using insights from field operations and data to collaborate with teams, implement solutions, and drive performance improvements
• Own end-to-end processes like invoicing and asset tracking to support the success of the business
• Audit performance of functional areas against SLAs, proactively identifying and escalating risks and inefficiencies
• Support the Bluebikes team in maintaining relationships with our city partners and addressing market-specific operational issues or special projects