Operations Specialist

Pathways; Williamsburg (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Training & development

Vision insurance

Wellness resources

Free food & snacks

Job summary

The Premier Companies is seeking an organized, analytical Operations Specialist to join our corporate operations team in Williamsburg, VA. You will work directly with the COO and Corporate Operations Manager on daily priorities, turning ideas into actionable projects and improving key processes across the organization.

You’ll analyze KPIs, build dashboards and reports, and develop templates and SOPs while leveraging AI tools like ChatGPT, Claude, Gemini, and Microsoft Copilot to boost efficiency

Qualifications

• Strong organizational and project management skills.
• Experience with KPIs, operational reports, financial information, or business metrics.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint.

Responsibilities

• Work directly with the COO and Corporate Operations Manager on daily operational priorities, projects, and company initiatives.
• Help manage projects from an initial idea through planning, execution, follow-up, and completion.
• Analyze operational and financial KPIs to identify trends, opportunities, and areas needing attention.
• Track company, store, and client performance metrics and prepare information for leadership meetings.
• Build presentations, dashboards, reports, SOPs, training materials, executive summaries, and other professional resources.
• Improve workflows, documentation, and internal processes across the company.
• Follow up on action items and projects to help keep priorities moving and deadlines on track.
• Support franchisees and internal teams with operational projects, resources, and process improvements.
• Research and evaluate new tools, technology, and solutions that could improve company operations.
• Use AI tools such as ChatGPT, Claude, Gemini, and Microsoft Copilot to work more efficiently, organize information, analyze data, create materials, and solve problems.
• Develop reusable templates, systems, processes, and resources that make recurring work easier and more efficient.
• Jump in and help with the wide variety of projects and priorities that naturally come through a corporate operations department.

Skills

Project management

Analytical thinking

Attention to detail

MS Excel

PowerPoint

Tools

ChatGPT

Claude

Gemini

Microsoft Copilot

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Savings bank
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Free food & snacks

The Premier Companies is looking for a highly organized, analytical, and tech-savvy Operations Specialist to join our corporate operations team.

This position will work directly with our COO and Corporate Operations Manager on the day-to-day projects, priorities, and initiatives that keep our company moving forward. You’ll be the person helping turn ideas into action — whether that means coordinating a project, analyzing company performance, creating a report or presentation, improving a process, researching a new tool, or simply making sure something gets across the finish line.

We’re also looking for someone who is comfortable using technology — especially tools like ChatGPT, Claude, Gemini, and Microsoft Copilot — and is willing to continually look for better and more efficient ways to get work done. You don't need to be an AI expert, programmer, or developer. We want someone who can look at the work in front of them, find the right tools to help, and figure out how to use those tools effectively.

Pay & Schedule

• Pay: $18.00–$23.00 per hour, depending on experience
• Monday–Friday, standard business hours
• Full-time
• On-site in Williamsburg, VA
• Reports to the COO & Corporate Operations Manager

What You’ll Do

• Work directly with the COO and Corporate Operations Manager on daily operational priorities, projects, and company initiatives.
• Help manage projects from an initial idea through planning, execution, follow-up, and completion.
• Analyze operational and financial KPIs to identify trends, opportunities, and areas needing attention.
• Track company, store, and client performance metrics and prepare information for leadership meetings.
• Build presentations, dashboards, reports, SOPs, training materials, executive summaries, and other professional resources.
• Improve workflows, documentation, and internal processes across the company.
• Follow up on action items and projects to help keep priorities moving and deadlines on track.
• Support franchisees and internal teams with operational projects, resources, and process improvements.
• Research and evaluate new tools, technology, and solutions that could improve company operations.
• Use AI tools such as ChatGPT, Claude, Gemini, and Microsoft Copilot to work more efficiently, organize information, analyze data, create materials, and solve problems.
• Develop reusable templates, systems, processes, and resources that make recurring work easier and more efficient.
• Jump in and help with the wide variety of projects and priorities that naturally come through a corporate operations department.

What We’re Looking For

• Strong organizational and project management skills.
• Someone who can manage multiple projects and priorities without losing track of the details.
• Strong analytical thinking and problem-solving abilities.
• Experience working with KPIs, operational reports, financial information, or business metrics.
• High attention to detail and strong follow-through.
• Comfortable learning new technology and figuring out unfamiliar tools.
• Experience with AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot — or a strong willingness to learn how to use them effectively.
• Proficiency with Microsoft Office, particularly Excel and PowerPoint.
• Ability to work independently while knowing when to ask questions or involve others.

Benefits

• Health, dental, vision, life, and supplemental insurance
• 401(k) with company matching
• Paid time off and sick leave
• Professional growth opportunities
• Direct exposure to executive leadership
• Opportunity to make a measurable impact across a growing national franchise organization

Why Join The Premier Companies?

This isn't a role where you'll spend every day doing the exact same thing.

As part of our corporate operations team, you'll work directly with leadership on the projects, problems, ideas, and priorities that come with running and growing a multi-location franchise organization. You'll have the opportunity to see how different parts of the business work, help improve them, and take ownership of projects that have a real impact.

If you're someone who is organized, curious, tech-savvy, and enjoys figuring out how to make things work better and actually getting things done, we'd love to meet you.