IT Support & Office Operations Specialist - Full-Time | On-Site

The Staff Pad; Texas; On-site; USD 70,000 - 95,000; Full time

Job summary

The Staff Pad in Dallas, TX is hiring an IT Support & Office Operations Specialist to join its growing cloud services team. This is a full-time, on-site role that blends IT support, office operations, recruiting, training, and executive support across the US and with teams in France.

You will be the primary IT contact for on-site and remote staff, manage device lifecycles, onboard/offboard employees, support meetings and business apps, and help maintain a secure, organized office environment

Qualifications

• Bachelor's degree in MIS, Computer Science, Business, or a related field is required or equivalent professional experience.
• Experience in IT support, help desk, systems administration, or a related technical role.
• Hands-on experience with Windows laptops and Microsoft 365 users.
• Basic networking and troubleshooting knowledge.
• Strong written and verbal communication skills.
• Customer-service mindset with the ability to support both technical and non-technical users.

Responsibilities

• Serve as the primary IT support contact for on-site and remote employees and contractors across the U.S.
• Troubleshoot end-user technology issues and coordinate escalations with IT teams in France and the Americas.
• Manage laptop lifecycle including deployment, shipping, returns, and asset tracking.
• Coordinate IT onboarding and offboarding to ensure new hires have equipment and access from day one.
• Provide hands-on support for network equipment, conference rooms, Teams meetings, and leadership/client meetings.
• Support business applications and platforms including Kantata, Jira, Power BI, and Microsoft Fabric.

Skills

IT support

Windows

Microsoft 365

Customer service

Communication

Team collaboration

Problem solving

Education

Bachelor's degree (MIS/CS/Business)

Tools

Jira

GLPI

Kantata/Mavenlink

Power BI

SQL

XML

Microsoft Fabric

Dayforce

Wix

Job description

IT Support & Office Operations Specialist - Full-Time | On-Site

Dallas, United States | Posted on 10/26/2026

• Work Experience Experience in IT support,systems administration, or a related technical role


• State/Province Texas


• Country United States

Job Description

Looking for a role where no two days are exactly alike? The Staff Pad is excited to partner with a fast-growing cloud consulting company in Dallas, TX to hire an IT Support & Office Operations Specialist to serve as a key resource for its Dallas Solution Delivery Center

This is more than a traditional IT support position. You'll work across IT, office operations, recruiting, training, and executive support, giving you broad exposure to the business and the opportunity to make a visible impact

You'll support employees and contractors across the U.S., collaborate with teams in Dallas and France, assist everyone from new hires to leadership, and handle a wide range of projects and day-to-day needs

This opportunity is ideal for a resourceful, organized, and adaptable professional who enjoys variety, takes initiative, and is comfortable working across different areas of a growing organization

Schedule: Full-Time | On-Site, Monday-Friday | Occasional evening and weekend support as needed

What You'll Do

IT Support & Technology Operations

• Serve as the primary IT support contact for on-site and remote employees and contractors across the U.S


• Troubleshoot end-user technology issues and coordinate escalations with the IT teams in France and the Americas


• Manage the laptop lifecycle, including equipment preparation, deployment, shipping, returns, recycling, and asset tracking


• Coordinate IT onboarding and offboarding, ensuring new hires have the equipment, system access, and technology they need from day one


• Provide hands-on support for network equipment, conference rooms, Teams meetings, presentations, and technology used for leadership and client meetings


• Support business applications and platforms including Kantata, Jira, Power BI, and Microsoft Fabric, coordinating with internal administrators and external support teams as needed


• Maintain IT documentation, asset inventories, and processes while supporting SOC 2 security and compliance requirements


• Provide on-site IT support, including equipment checks, restarts, cabling, and vendor coordination


• Coordinate internet and IT vendor access with building management

Office Operations

• Serve as the primary point of contact for building management, facilities, access badges, keys, vendors, and office-related requests


• Oversee day-to-day office operations, equipment, workspace setup, and vendor coordination


• Coordinate office onboarding for new employees, including workspace preparation, building access, equipment, and orientation


• Partner with administrative teams in France to coordinate employee onboarding, offboarding, equipment, and access needs


• Help maintain a secure, organized, and welcoming office environment


• Support the recruiting process from candidate sourcing and communication through interview coordination and offers


• Partner with hiring managers to keep candidates informed and the hiring process moving efficiently


• Coordinate and proctor candidate assessments covering areas such as Excel, SQL, XML, AI, critical thinking, and problem-solving


• Maintain careers page content and support recruiting-related initiatives


• Coordinate Dayforce training for consultants, including scheduling, enrollment, certification tracking, and related administration


• Support Enforce University, the company's internal training program, including course coordination, materials, and consultant development


• Maintain the accuracy and integrity of employee and client training data

Executive Support & Special Projects

• Provide executive support to Dallas leadership, including meeting coordination, correspondence, status updates, research, and special projects


• Serve as a trusted resource for the CEO and leadership team, helping with time-sensitive requests, research, problem-solving analysis, and special projects


• Take ownership of cross-functional projects and provide support wherever the business needs it

Knowledge & Internal Operations

• Build and maintain internal knowledge resources and process documentation in SharePoint


• Maintain company website content in Wix, including job postings, news, and page updates


• Support internal projects and initiatives across the organization


• Stay current on relevant technology, tools, and industry developments

What We Are Looking For

We're looking for a versatile professional with a strong technical foundation, excellent organizational skills, and a customer-focused approach. You do not need experience with every system listed below - experience with similar tools and the ability to learn new systems are highly valued.

Core Qualifications

• Bachelor's degree in MIS, Computer Science, Business, or a related field required; equivalent professional experience will be considered


• Experience in IT support, help desk, systems administration, or a related technical role


• Hands-on experience supporting Windows laptops and Microsoft 365 users


• Basic networking and troubleshooting knowledge


• Strong problem-solving and critical-thinking skills


• Ability to manage multiple priorities, meet deadlines, and work independently


• Strong written and verbal communication skills


• Customer-service mindset with the ability to support both technical and non-technical users


• High level of integrity and discretion when handling confidential employee, client, and executive information


• Proficiency with Microsoft Office and familiarity with SharePoint

Preferred Experience

• Jira, GLPI, or similar ticketing systems


• Kantata/Mavenlink or other professional services platforms


• Power BI, SQL, XML, or Microsoft Fabric


• Dayforce or another HCM platform


• Wix or another website content management system


• SOC 2 or similar security and compliance frameworks


• Experience supporting remote users through phone, Teams, screen sharing, or other virtual tools

What Will Make You Successful

• You enjoy variety and are comfortable wearing multiple hats


• You learn new technology, applications, and processes quickly


• You take initiative and look for solutions rather than waiting to be told what to do


• You can balance competing priorities while maintaining strong attention to detail


• You enjoy helping people and being a dependable resource for employees and leadership


• You work well independently while collaborating effectively with teams across the U.S. and France


• You are organized, resilient, adaptable, and comfortable working in a fast-paced environment


• You bring a positive, solutions-oriented \"can-do\" attitude


• You take ownership of your work and follow tasks through to completion

Why This Opportunity

If you’re a versatile, proactive professional who enjoys variety and making an impact, this role offers the chance to expand your skills, work across multiple areas of the business, and grow with a fast-moving organization

Bring your initiative, curiosity, and can-do attitude — and make a difference from day one.